Flow Feedback can be enabled on your Whatfix editor. Flow Feedback is way to capture user's feedback for every flow in your application. Through Google Analytics(GA), this information is captured into your account. This feature highlights how helpful a flow is by collection their comments in a text format.
Once enabled, the Feedback option will be displayed on all the flows. Flow Feedback has the following three scenarios:
|YES||This implies the flow was helpful to the user and this information is stored in GA.|
|NO||On selecting "NO" the user is presented with a text box to add their comments about the flow. These comments are captured to GA.|
|OPT-OUT||The flow is closed out without any feedback. This is captured into GA as well. If the user closes the popup without making a YES/NO selection, "OPT-OUT" feedback is given for that flow.|
How to enable flow feedback?
Login into your Whatfix account.
Click on Settings> Theme.
Here, under end message section, click on ‘Need Feedback’.
How to check Flow Feedback?
For all the flows with feedback enabled, it is captured into Google Analytics(GA). Please note that GA configuration needs to be done for your account before you can see the reports. More details on how to setup your account for GA are here.
Once analytics has been enabled on your account, Flow Feedback report for your application is displayed in your dashboard. The below image gives an overview of how the report will look like.
Each of the user's comment when they click no is displayed in this report. The report also shows which flow had how many YES and NO.
Note: For export account, the flow feedback feature is enabled or disabled based on the configuration at the time of export.