Top
How to share Whatfix Player Logs?
  • 16 Nov 2023
  • 1 Minute To Read
  • Dark
    Light
  • PDF

How to share Whatfix Player Logs?

  • Dark
    Light
  • PDF

Article Summary

your title goes here

The following article is applicable only for Whatfix Player installed post March 11th, 2021. For all the other older versions, contact support@whatfix.com or your Whatfix point of contact. To check your latest Whatfix Player version see, How can I check the version of Whatfix Desktop Player?

Application logs from your system are required by Whatfix to investigate the source of a malfunction.

  1. In the Windows File Explorer, enter %localappdata% in the file bar.
    Desktop_Versioning_localappdata(1)

  2. Locate the Whatfix Player folder and double-click to open the folder.
    desktop player

  3. Double-click the file ZipWhatfixLogs.bat Windows Batch File.
    whatfixlogs file

  4. Go to %localAppData% folder and locate WhatfixLogs .zip file.
    Desktop_versioning_whatfixPlayer

  5. Send the .zip file to support@whatfix.com or your Whatfix point of contact.


Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.