Enable ticketing system

Whatfix enables you to integrate your existing ticketing platform with Self Help to aid end users when they don't find relevant content inside the widget. Once set up, this feature enables users to raise tickets to be sent to your support team.

Ticketing, once enabled, is an icon inside Self Help. When the user clicks the icon, they are taken to another tab where your ticketing platform opens.

Use the following steps to enable ticketing in Self Help:

2. Click Self Help.
   

3. Click Support.
   

4. Select the Ticketing support checkbox.
   

5. Enter the URL of the ticketing platform.
   

   your title goes here

   You can also modify the text to display to the end user in the Text section.

6. Click Save.