Integrate live chat

When a user is unable to find help content for their issue, Whatfix Self Help can be configured to integrate with your existing live chat application. Once set up, this feature enables the user to chat with your support representatives.

The live chat, once enabled, is an icon inside Self Help. The chat icon is automatically displayed when your user search does not return any results. The user can click the chat icon to get redirected to your live chat provider. Your chat application is opened in a new tab.

Use the following steps to integrate live chat in Self Help:

2. Click Self Help.
   

3. Click Support.
   

4. Select the Chat support checkbox.
   

5. Enter the URL that your end users use to access your live chat.
   

   your title goes here

   You can also modify the text to be displayed to the end user in the Text section.

6. Click Save.