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Alternate Flows
  • 18 Nov 2024
  • 1 Minute To Read
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Contents

Alternate Flows

  • Updated On 18 Nov 2024
  • 1 Minute To Read
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Article summary

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Alternate Flows is a Beta feature. To enable this feature, contact support@whatfix.com.

What is an Alternate Flow?

An Alternate Flow is an in-context step-by-step guide inside a desktop application. When your end users access an Alternate Flow from the Self Help section, a card appears on their desktop. The card includes steps that guide your end users to complete a task without any friction or hassle.

Alternate Flow creation is used for guidance during the following scenarios:

  • Feasibility issues when creating DAP content
  • Constant failure with element detection and selection

Components of the Card

Components of card.png

  • Screenshot: Conveys which element on the application to select.
  • Step Details: Includes action text and any additional information about the step
  • Step Count: Indicates the number steps in the Flow
  • Action Button: Helps in progression of steps.

Configure Alternate Flows

Use the following articles to configure Flows for your end users:

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