---
title: "Disable end-user feedback in Self Help"
slug: "clone-disable-end-user-feedback-in-self-help"
updated: 2026-08-13T15:36:49Z
published: 2026-08-13T15:36:49Z
canonical: "support.whatfix.com/clone-disable-end-user-feedback-in-self-help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable end-user feedback in Self Help

Whatfix provides the option to disable end-user feedback in the Self Help widget at any time.

Expand the following accordions for more details:

**Disable end-user feedback in old Self Help**

> [!WARNING]
> Note:
> 
> The old Self Help experience will be deprecated after June 2025. If you'd like to enable the Improved Self Help experience earlier, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Enable%20Improved%20Self%20Help%20Experience&body=Team%2C%20kindly%20enable%20the%20improved%20Self%20Help%20experience%20for%20the%20following%20ENT).

Use the following steps to disable end-user feedback in Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A50Z&se=2026-11-12T09%3A59%3A50Z&sr=c&sp=r&sig=Sv7%2Bz5cjE98Rc5fiI190ZX2jIr3QMYaJO4U05NlBjBk%3D)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A50Z&se=2026-11-12T09%3A59%3A50Z&sr=c&sp=r&sig=Sv7%2Bz5cjE98Rc5fiI190ZX2jIr3QMYaJO4U05NlBjBk%3D)

1. Click **Feedback**. ![feedback_tab_in_sh_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/feedback_tab_in_sh_style.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A50Z&se=2026-11-12T09%3A59%3A50Z&sr=c&sp=r&sig=Sv7%2Bz5cjE98Rc5fiI190ZX2jIr3QMYaJO4U05NlBjBk%3D)
2. Disable the **Collect feedback** toggle to disable end-user feedback in Self Help. ![CLM_DB_disable_enduserfeedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/CLM_DB_disable_enduserfeedback.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A50Z&se=2026-11-12T09%3A59%3A50Z&sr=c&sp=r&sig=Sv7%2Bz5cjE98Rc5fiI190ZX2jIr3QMYaJO4U05NlBjBk%3D)
3. Click **Save**.

> [!WARNING]
> Note:
> 
> - To keep the end-user feedback feature enabled while hiding the feedback icon in the closed state, disable the **Feedback icon on closed state** toggle. ![feedback_icon_closed_toggle.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/feedback_icon_closed_toggle.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A50Z&se=2026-11-12T09%3A59%3A50Z&sr=c&sp=r&sig=Sv7%2Bz5cjE98Rc5fiI190ZX2jIr3QMYaJO4U05NlBjBk%3D)
> - Ensure that you [push the changes made to Production](/desktop/docs/publishing-content) so that the latest behavior is reflected for end users.

**Disable end-user feedback in Improved Self Help**

> [!NOTE]
> Info:
> 
> Improved Self Help is a Beta feature. To enable Improved Self Help on your dashboard, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Enable%20Improved%20Self%20Help&body=Hi%20team%2C%0A%0APlease%20enable%20Improved%20Self%20Help%20for%20our%20Dashboard%0AENT%20ID%3A%0A%0ARegards%2C). Improved Self Help provides an enhanced and revamped end-user experience of the Self Help widget. Once enabled, end users see Improved Self Help instead of the Self Help widget.

Use the following steps to disable end-user feedback in Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A50Z&se=2026-11-12T09%3A59%3A50Z&sr=c&sp=r&sig=Sv7%2Bz5cjE98Rc5fiI190ZX2jIr3QMYaJO4U05NlBjBk%3D)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A50Z&se=2026-11-12T09%3A59%3A50Z&sr=c&sp=r&sig=Sv7%2Bz5cjE98Rc5fiI190ZX2jIr3QMYaJO4U05NlBjBk%3D)

1. Click **Features**. ![feedback_tab_in_sh_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_features.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A50Z&se=2026-11-12T09%3A59%3A50Z&sr=c&sp=r&sig=Sv7%2Bz5cjE98Rc5fiI190ZX2jIr3QMYaJO4U05NlBjBk%3D)
2. Disable the **Collect feedback** toggle to disable end-user feedback in Self Help. ![CLM_DB_disable_enduserfeedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/disable_collect_feedback.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A50Z&se=2026-11-12T09%3A59%3A50Z&sr=c&sp=r&sig=Sv7%2Bz5cjE98Rc5fiI190ZX2jIr3QMYaJO4U05NlBjBk%3D)
3. Click **Save**.

> [!WARNING]
> Note:
> 
> Ensure that you [push the changes made to Production](/desktop/docs/publishing-content) so that the latest behavior is reflected for end users.