---
title: "Search Feedback in Self Help"
slug: "clone-search-feedback-in-self-help"
updated: 2026-08-10T04:46:55Z
published: 2026-08-10T04:46:55Z
canonical: "support.whatfix.com/clone-search-feedback-in-self-help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Search Feedback in Self Help

The Search feedback enables your end users to provide feedback and register their requests and suggestions when they can't find what they are looking for in Self Help.

Though there are other ways of communicating, such as email support, live chat, and ticketing, that redirect the end user to the respective applications, the ability to provide search feedback enables end users to provide in-app feedback in their flow of work.

![RB_DB_enduserfeedback](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_enduserfeedback.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A45Z&se=2026-11-12T09%3A59%3A45Z&sr=c&sp=r&sig=NFa%2BpPZc7DITq6tzvSV%2F5i6uerVbm3IRea7lZymTi5A%3D)

Note:

Whatfix captures the email address of end users, if they choose to share it, and then displays it to the content creators in the Search Feedback report.

## Use Cases

The Search Feedback helps

- Provide end users with the ability to directly communicate with content creators
- Provides content creators with the information required to create relevant content
- Reduces support tickets
- Improves end user-engagement with the Self Help widget

## Enable Search Feedback

To enable this feature, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Enable%20End%20User%20Feedback&Body=Hello%20Team%2C%0A%0APlease%20enable%20End%20User%20Feedback%20for%20my%20account.%0A%0AThanks%20and%20regards.).

## Access Search Feedback

Access the consolidated Search Feedback report in the **Guidance analytics --> Self Help Analytics** section of the Whatfix Guidance dashboard.

![RB_DB_SH_comments1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_comments%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A59%3A45Z&se=2026-11-12T09%3A59%3A45Z&sr=c&sp=r&sig=NFa%2BpPZc7DITq6tzvSV%2F5i6uerVbm3IRea7lZymTi5A%3D)

Note

The feedback is updated on the dashboard at **0000 hours GMT**.