---
title: "Control Whatfix video downloads for end users"
slug: "control-whatfix-video-downloads-for-end-users"
updated: 2025-04-17T14:46:25Z
published: 2025-04-17T14:46:25Z
canonical: "support.whatfix.com/control-whatfix-video-downloads-for-end-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Control Whatfix video downloads for end users

Manage and control video downloads for your end users. Use the toggle button under **User Permission**, in the video section of the Dashboard to enable the video download option for all videos added to Flows, Pop-ups, and Self Help.

> [!WARNING]
> Note:
> 
> End users can download only the videos that are hosted on Whatfix cloud servers.

Here’s how to manage permissions for video downloads for your end users:

1. Go to **Settings**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Dashboard_Settings.png?sv=2026-02-06&spr=https&st=2026-10-30T04%3A44%3A44Z&se=2026-10-30T05%3A44%3A44Z&sr=c&sp=r&sig=McdvjbJ5bFn6K%2FO2Aj7jh1OtS%2F0bIQQjJrApc64tvhg%3D)

1. Click **Video**. ![settings_video](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Settings_Video.png?sv=2026-02-06&spr=https&st=2026-10-30T04%3A44%3A44Z&se=2026-10-30T05%3A44%3A44Z&sr=c&sp=r&sig=McdvjbJ5bFn6K%2FO2Aj7jh1OtS%2F0bIQQjJrApc64tvhg%3D)

1. Go to **User Permission** and use the toggle option to enable or disable video downloads for your end users. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(562).png?sv=2026-02-06&spr=https&st=2026-10-30T04%3A44%3A44Z&se=2026-10-30T05%3A44%3A44Z&sr=c&sp=r&sig=McdvjbJ5bFn6K%2FO2Aj7jh1OtS%2F0bIQQjJrApc64tvhg%3D)

> [!WARNING]
> Note:
> 
> - Once the required configurations are set, end users have the option to download videos from either Flows, Pop-ups, or Self Help.
> 
> Here’s how to download Whatfix hosted videos from Self Help following the same steps.
> 
> ![Download Whatfix videos_SelfHelp](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Whatfix%20videos%20on%20self%20help.gif?sv=2026-02-06&spr=https&st=2026-10-30T04%3A44%3A44Z&se=2026-10-30T05%3A44%3A44Z&sr=c&sp=r&sig=McdvjbJ5bFn6K%2FO2Aj7jh1OtS%2F0bIQQjJrApc64tvhg%3D)