---
title: "Download Unique Users and Engagement data"
slug: "download-unique-users-and-engagement-data"
updated: 2026-08-10T04:36:58Z
published: 2026-08-10T04:36:58Z
canonical: "support.whatfix.com/download-unique-users-and-engagement-data"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Download Unique Users and Engagement data

To enable this feature, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Enable%20Unique%20Users%20and%20Engagement%20data&Body=Hello%20Team%2C%0A%0APlease%20enable%20Unique%20Users%20and%20Engagement%20data%20on%20my%20account.%0A%0AThanks%20and%20regards.).

Whatfix Desktop Analytics gives you the number of users to whom Whatfix widgets were visible and the number of users who clicked and engaged with those widgets.

This information is visible in the Analytics Summary section at the top.

![CLMDashboard_analytics_unique_users](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/CLMDashboard_analytics_unique_users.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A03%3A40Z&se=2026-11-12T10%3A03%3A40Z&sr=c&sp=r&sig=vfK%2FUSSDP3UVd586LWcMjfTY9ubyb4aii39NgtsYxm4%3D)

Using this information, you can make changes to the widgets like changing their position, colors, animation effects, etc., to increase the engagement rate.

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The **Unique Users Viewed** and the **Unique Users Engaged** counts include the number of users who have completed User Actions as well. For example, if 5 unique users have completed User Actions, then the Unique Users Viewed and the Unique Users Engaged counts are also 5.

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Use the following steps to download this data,

1. Go to the **Summary** section in **Analytics**. ![ga_summary.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ga_summary.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A03%3A40Z&se=2026-11-12T10%3A03%3A40Z&sr=c&sp=r&sig=vfK%2FUSSDP3UVd586LWcMjfTY9ubyb4aii39NgtsYxm4%3D)
2. Click **Export Users**. ![Dashboard_analytics_exportusers](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Dashboard_analytics_exportusers.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A03%3A40Z&se=2026-11-12T10%3A03%3A40Z&sr=c&sp=r&sig=vfK%2FUSSDP3UVd586LWcMjfTY9ubyb4aii39NgtsYxm4%3D)

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- A .**zip** file is downloaded.
- Once the file is extracted, you can find the information in a CSV format.
- If users have engaged only with User Actions and not with other Whatfix content and Widgets, the user data is not included as part of the **Export Users** report.