Add Articles to Self Help
- 24 Jul 2025
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Add Articles to Self Help
- Updated On 24 Jul 2025
- 1 Minute To Read
- Print
- DarkLight
- PDF
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Articles enable users to find one-line answers within Self Help without leaving the application.
Info:
Expand the accordion(s) for more details.
Create an article within a Self Help Segment
Use the following steps to create an article within a Self Help segment:
On the Whatfix Guidance dashboard, click Widgets.
Click Self Help.
Go to the required Self Help segment and then click the Edit icon.
Click Create and select Article using the dropdown.
Add the Title and Description.
Info:
- Add search keywords to the Article to make it easy for your end users to search for it in Self Help.
- Add tags to your Article content.
- Click Save Article.
Add an existing Article to a Self Help Segment
Use the following steps to add an existing article to a Self Help segment:
On the Whatfix Guidance dashboard, click Widgets.
Click Self Help.
Go to the required Self Help segment and then click the Edit icon.
Click Add Content.
Filter the content using the Filter option. From the dropdown, click ARTICLE.
Select the desired article.
Click Okay.
Click Save.
Info:
After pushing the Self Help to Production, analyze the engagement of end users with the articles from different cities, countries, and more, using Product Analytics. For more information, see How can I see analytics of text content using Trend Insights?
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