Dashboard

Issue Cannot see the widgets/content created on the Whatfix Dashboard Probable Cause The Content section of the Dashboard displays content like Flows, Videos, and other static content along with Smart Tip, and Beacon collections. However, you...

Issue Cannot see the Widgets section on the Whatfix Dashboard. Probable Cause The Widget section is visible only to users with the Content Manager, or Account Manager role on the Whatfix Dashboard. Suggested Solution Ensure that you have t...

Issue Whatfix shows you the "Widget Limit Reached" error message when you try creating a widget. Probable Cause Whatfix enables you to create as many as 75 widget segments for each widget and store them in your account. This is the default lim...

Issue When you try to invite a user to your Dashboard, Whatfix displays "This domain is not supported for your enterprise" error message. Probable Cause Whatfix is configured to allow invites to only those users who use the same domain. For ex...

Issue The Publish changes button does not appear on the dashboard in the Ready stage. Probable Cause The Publish changes button is visible only if the Ready stage is empty. Suggested Solution Push all the widgets/content from th...

Issue The Push to production button does not appear on the dashboard in the Ready stage. Probable Cause The Push to production button is visible only to the Account Manager role on the Whatfix Dashboard. your title g...

Issue You are unable to delete content or widgets on the CLM dashboard. Probable Cause You cannot delete content or widgets in the Production stage. Content or widgets can only be deleted when they are in the Draft or Ready stages. Suggested...

Issue Other users are not receiving the invitation to be added as users on your dashboard. Probable Cause Whatfix is configured to allow only up to 5 invites at a time. If you are trying to invite more than 5 users at once, the invitations fai...

Issue You are unable to download all the Whatfix content from the Dashboard. Probable Cause Currently, you can only download Flows from your Dashboard. Suggested Solution To download Whatfix content other than Flows from your Dashboard as ...

Issue You are trying to move content or widgets that are attached to other content or widgets across stages and are unable to do so. Probable Cause When you try to move a content or widget across stages, that is, from Draft to Production or vi...

Issue Unable to see the Drag and drop or the Browse option to upload a video, image, and more to the Whatfix Dashboard. Probable Cause Drag and drop or Browse feature is not available for accounts with Self Hosted/ Export mode . When you ...

Issue You are trying to embed Whatfix content like Flows but, the Embed option is not visible on the Dashboard. Probable Cause The Embed option is not visible for Whatfix content like Flows if they are still in the Draft or Ready stage...

Issue You have sent an invitation to a user from your Whatfix Dashboard, but they did not receive the registration email. Probable Cause The registration link might have been sent to the wrong email address or sent to the Spam folder of your u...

Issue You are trying to move content/widgets across stages but their movement is disabled. Probable Cause When you move Whatfix content or widgets across stages, the content or widgets are disabled till the move is complete. For example, le...