Download Unique Users and Engagement data
- 18 Dec 2023
- 1 Minute To Read
-
Print
-
DarkLight
-
PDF
Download Unique Users and Engagement data
- Updated On 18 Dec 2023
- 1 Minute To Read
-
Print
-
DarkLight
-
PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
To enable this feature, contact support@whatfix.com.
Whatfix Desktop Analytics gives you the number of users to whom Whatfix widgets were visible and the number of users who clicked and engaged with those widgets.
This information is visible in the Analytics Summary section at the top.
Using this information, you can make changes to the widgets like changing their position, colors, animation effects, etc., to increase the engagement rate.
your title goes here
The Unique Users Viewed and the Unique Users Engaged counts include the number of users who have completed User Actions as well. For example, if 5 unique users have completed User Actions, then the Unique Users Viewed and the Unique Users Engaged counts are also 5.
Use the following steps to download this data,
-
Go to the Summary section in Analytics.
-
Click Export Users.
your title goes here
- A .zip file is downloaded.
- Once the file is extracted, you can find the information in a CSV format.
- If users have engaged only with User Actions and not with other Whatfix content and Widgets, the user data is not included as part of the Export Users report.
Was this article helpful?