Improved Self Help does not display

Probable Causes

Improved Self Help might not display due to one or more of the following reasons:

The segment is not live on the application.

The Visibility Rules aren't set correctly or have expired.

There is a conflict between the Visibility Rules of two Self Help segments.

The Self Help segment does not contain any content.

The content inside Self Help does not contain the required Role tags.

The browser is configured to block pop ups.

The Self Help widget relies on an integration that failed to run.

Suggested Solutions

After a segment is created, for end users to see it, it must be made live by moving it from the Ready stage to the Production stage. For more information on pushing widgets to Production, see Push Whatfix content and widgets to Production.

Note:

You cannot push an empty Self Help segment to Production in the Enhanced Publishing Experience. Ensure that there is at least one content piece in the segment before moving it to Production. The new publishing experience is a Beta feature. To enable this experience, contact support@whatfix.com.

Check if you have content in Self Help.
Whatfix is configured to display the Self Help segment only if you have created at least one content piece that involves element selection. This means there should be at least one Flow in it.

Set correct Visibility Rules for your Self Help segment. For more information, see Visibility and Display Rule Conditions.

Info:

Incorrect Visibility Rules that are commonly used:

Adding URL Equals instead of Contains: When you use equals as a condition instead of contains, the Improved Self Help is displayed only when the URL is exactly the same as entered. If the URL is slightly altered, the Improved Self Help is not displayed on the page.
Selecting the rule as URL Path and adding the domain name, which is the value for the URL Hostname rule: When a domain name is added instead of the URL Path, the rule is not evaluated, and the Improved Self Help is not displayed.
When you are adding more than one Visibility Rule, then ensure that the right operator is used.
Use And operator to show Improved Self Help only when all the conditions are evaluated.
Use Or to show Improved Self Help when any one of the rules is true.

Disable Pop-up blockers.
The Improved Self Help widget may not appear if your browser is configured to block pop-ups. To disable the Pop-up blocker for each browser, click the following links:

If the Self Help widget relies on an integration for content segmentation, confirm whether that integration has successfully run before publishing the widget.

Note:

If the issue persists, contact support@whatfix.com.

Improved Self Help is not showing

Issue

Probable Causes

Suggested Solutions

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