QuickRead

14 Articles in this category

Print
Share
Dark

Light

QuickRead

14 Articles in this category

Share
Dark

Light

Can I test QuickRead before pushing it to Production?

After you enable QuickRead from the Dashboard, you can test QuickRead in preview mode on your Self Help segments before you push the changes to Production. See How to enable QuickRead for more information.

Updated On : 14 Jan 2025

Can QuickRead be enabled for a specific Self Help segment?

QuickRead cannot be enabled for specific segments. QuickRead is applicable at the ENT (enterprise) level. Once enabled, QuickRead is available for all Self Help segments.

Updated On : 14 Jan 2025

Does feedback on QuickRead responses affect future responses?

No, end-user feedback on QuickRead responses does not directly impact future responses generated by QuickRead. Instead, feedback is recorded in QuickRead's analytics for content creators to analyze and change their content. QuickRead then provides...

Updated On : 14 Jan 2025

Does QuickRead work with authenticated KBs?

Yes, QuickRead works with authenticated repositories. For QuickRead to work with repositories behind authentication, ensure that End-user authentication is enabled for your account. Additionally, ensure that the Single Sign-On (SSO) of your base a...

Updated On : 14 Jan 2025

Does Quickread support tables within PDFs?

No, Quickread does not support tables within PDFs, it can only access content in text format.

Updated On : 14 Jan 2025

Does the query have to be a question to get a QuickRead response?

QuickRead does not require the query to be in question format to get a response. To receive a QuickRead response, end users need to provide a minimum of a two-word search query in the Self Help search. However, it is recommended to provide a search ...

Updated On : 14 Jan 2025

Does QuickRead support authenticated repositories?

Yes, QuickRead supports authenticated repositories. For QuickRead to work with repositories behind authentication, ensure that End-user authentication is enabled for your account. Additionally, ensure that the Single Sign-On (SSO) of your base app...

Updated On : 14 Jan 2025

How do we ensure data security and privacy of customers when using QuickRead?

With QuickRead, Whatfix prioritizes the protection of our customers' data security and privacy. Here's how Whatfix ensures data security: Data usage and role-based access: QuickRead AI models are designed to access only the integrated reposito...

Updated On : 14 Jan 2025

Is QuickRead compatible with accessibility features?

Yes, QuickRead is fully supported with accessibility features. Whatfix strives to ensure that QuickRead is accessible to all users, providing an inclusive experience.

Updated On : 14 Jan 2025

Which Whatfix content is included as sources in for QuickRead?

Only Flows, articles, and repository links are included in the QuickRead response and its sources. Refer to the following demonstrations of how these sources can be accessed from the QuickRead card: Repository links Flows ...

Updated On : 14 Jan 2025

Which languages does QuickRead support?

QuickRead can understand and respond to queries in any European language supported by Whatfix . QuickRead responds in the language the query is written in, even if the source is in a different language.

Updated On : 14 Jan 2025

What are some of the language models (LLMs) predominantly used by Whatfix?

At Whatfix, we continually explore various models to address different tasks. Currently, the following models are in use; however, they may change in the future: Custom Pipeline : Our custom pipeline incorporates multiple models specifically desi...

Updated On : 14 Jan 2025

What are the best practices Whatfix follows for Responsible AI?

Whatfix follows the following key steps for responsible AI for QuickRead: Transparency: Whatfix makes end users aware that the answers are powered by AI through the user interface, promoting transparency in the AI-driven responses. Feedback...

Updated On : 14 Jan 2025

Why do I see a tooltip in the Self Help widget?

When QuickRead is enabled on your account, a tooltip appears on the search bar to guide end users through the process of using QuickRead. The tooltip appears only for those who are using QuickRead for the first time.

Updated On : 14 Jan 2025

Changing your password will log you out immediately. Use the new password to log back in.

Current password

New password

Confirm password

First Name

First name must have atleast 2 characters. Numbers and special characters are not allowed.

Last Name

Last name must have atleast 1 characters. Numbers and special characters are not allowed.

New email

Enter a valid email

Re-enter your password

Enter a valid password

Your profile has been successfully updated.

Logout