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Error: This domain is not supported for your enterprise
  • 13 Mar 2024
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Error: This domain is not supported for your enterprise

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Article Summary

Issue:

Whatfix shows you, "This domain is not supported for your enterprise" error message when you are trying to invite a user to your Dashboard.

Cause:

Whatfix is configured to allow invites to only those users who use the same domain. For example, if your email address is Kent@xyz.com, invites can be sent only to other users in the same domain. This is done to ensure that your authoring environment is secured to your domain.
domain_not_supported.png

You also need to be an Account manager to invite other users. For more information on who can do what, see Whatfix User Roles.

Solution:

You can add other domains (of partners for example) by contacting support@whatfix.com.


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