Unable to invite a user
- 05 Nov 2024
- 1 Minute To Read
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Unable to invite a user
- Updated On 05 Nov 2024
- 1 Minute To Read
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Print
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Article summary
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Issue
Other users are not receiving the invitation to be added as users on your dashboard.
Probable Causes
- Whatfix is configured to send invites to only those users who use the same domain. For example, if your email address is kent@xyz.com, invites can be sent only to other users in the same domain. This is done to ensure that your authoring environment is secured to your domain.
- You also need to be an Account manager to invite other users. For more information on who can do what, read Whatfix User Roles.
- Whatfix is configured to allow only upto 5 invites at a time. If you're trying to invite more than 5 users at once, the invitations fail to go through.
Suggested Solutions
- Check if the email address you entered while inviting a user is correct.
- Contact your Whatfix Representative to add the domains of any partners that you work with.
- Send the invites to users in smaller numbers to ensure that each invitation goes through.
Note
If the issue still persists, contact us at support@whatfix.com.
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