--- title: "End-user feedback in Self Help" slug: "end-user-feedback-in-self-help" updated: 2026-08-14T03:38:41Z published: 2026-08-14T03:38:41Z canonical: "support.whatfix.com/end-user-feedback-in-self-help" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # End-user feedback in Self Help Whatfix enables you to provide a 24/7 in-app feedback feature that collects feedback from end users. It helps gauge the usefulness of help content and enables users to provide feedback about the application. Use the end-user feedback feature to: - Enable and customize the end-user feedback form to encourage users to provide feedback on the help content and the underlying application. - Configure email notifications to receive feedback reports through email at a set frequency. - Access the detailed end-user feedback report in [Self Help Guidance Analytics](/desktop/docs/self-help-analytics). Here is a GIF of how end-user feedback appears on an application: ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/End_User_Feedback_new.gif?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > - All fields except the **Screenshot** field are mandatory. Mandatory fields appear with a red asterisk. > - End users cannot submit the feedback form if they leave any mandatory field empty. **Enable end-user feedback feature** Use the following steps to enable the end-user feedback feature: 1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 1. Click **Self Help**. ![Desktop_style_selfhelp](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Desktop_style_selfhelp.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 2. Click **Feedback**. ![2023-04-04_16-00-32.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-04_16-00-32.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!NOTE] > Info: > > By default, the end-user feedback is disabled on your account. ![2023-04-04_16-03-27.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-04_16-03-27.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 1. Enable the **Collect feedback** toggle to enable the end-user feedback feature. ![2023-04-04_16-04-38.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-04_16-04-38.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > - Once the end-user feedback is enabled, you can see the preview of the feedback form as shown to the end users on the left. ![2023-04-06_12-04-53.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_12-04-53.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) **Customize end-user feedback form** Once the end-user feedback feature is enabled, use the following steps to customize the end-user feedback form: 1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 1. Click **Self Help**. ![Desktop_style_selfhelp](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Desktop_style_selfhelp.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 2. Click **Feedback**. ![2023-04-04_16-00-32.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-04_16-00-32.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 3. In the **Customize** section, make the following changes: > [!NOTE] > Info: > > All fields marked with red asterisks are mandatory. - **Header Text** Rename the **Header Text** of the feedback form. ![2023-04-04_16-17-03.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-04_16-17-03.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > - **Header Text** field is mandatory. > - You can use up to 50 characters in the **Header Text**. - **Helper Text** Modify the **Helper Text** to help your end users understand the purpose of the feedback form. ![2023-04-06_11-46-48.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_11-46-48%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > The **Helper Text** can have up to 150 characters. - Enable or disable **Add Dropdown** When this is enabled, you may provide options to select a category within which you want your end users to submit the feedback. ![2023-04-06_12-10-43.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_12-10-43.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > - If the **Add dropdown** toggle is enabled, the **Label** field under this section is a mandatory field. However, you may modify this label. You also have to provide options to the dropdown. > - Add upto 5 options. It is mandatory to have atleast one option. ![2023-04-06_12-18-11.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_12-18-11.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) - Enable or disable **Require email** Get your end users' email IDs by enabling this option. ![2023-04-06_12-31-32.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_12-31-32.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > If you do not want to mandate your end users to provide email IDs, you may auto-capture end-user details by contacting [support@whatfix.com](mailto:support@whatfix.com?Subject=Auto-capture%20end-user%20details%20in%20the%20Self%20Help%20end-user%20feedback&Body=Hello%20team%2C%20%0A%0AI%20request%20you%20to%20kindly%20enable%20auto-capturing%20end-user%20details%20in%20the%20Self%20Help%20end-user%20feedback%20for%20my%20account.%20%0A%0AThanks%20and%20regards%2C%0A). - Enable or disable **Allow screenshot attachment** This enables the end users to give feedback along with a screenshot. ![2023-04-06_13-13-40.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_13-13-40.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > This field is enabled by default when end-user feedback is enabled. Choose to disable this option if you do not want your end users to add screenshots of the underlying application. - Enable or disable **Feedback icon on closed state** Choose not to show the feedback icon in the closed state by disabling the toggle. However, it is visible in the open state. ![2023-04-06_15-07-15.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_15-07-15.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > This field is enabled by default when end-user feedback is enabled. > [!NOTE] > Info: > > - Change the labels on the end-user feedback form by using **Custom Labels.** For more information on Custom Labels, see [Rename Custom Labels in Whatfix](/desktop/docs/rename-custom-labels-in-whatfix). ![2023-04-06_15-18-23.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_15-18-23.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > - The changed labels reflect on the end-user feedback form. ![2023-04-06_15-20-04.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_15-20-04.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 1. Once you have customized all the required fields, customize **Email notifications** or click **Save**. ![2023-04-06_15-23-00.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_15-23-00.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Tip: > > You get an error message when saving Feedback configurations if you leave any mandatory field empty while customizing the end-user feedback form. **Configure email notifications for end-user feedback** Configure **Email notifications** to receive end-user feedback reports at a set frequency through email. ![2023-04-06_22-35-07.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_22-35-07.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) Use the following steps to configure email notifications: 1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 1. Click **Self Help**. ![Desktop_style_selfhelp](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Desktop_style_selfhelp.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 2. Click **Feedback**. ![2023-04-04_16-00-32.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-04_16-00-32.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 3. Expand the **Email notifications** section. ![2023-04-11_16-53-13.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-11_16-53-13.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 4. Enable the **Email notifications** toggle. ![2023-04-11_16-59-06.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-11_16-59-06%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 5. Enter the **Recipients** email addresses. ![2023-04-06_16-03-48.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_16-03-48.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > - If the **Email notifications** are enabled, you must provide at least one recipient's email ID. > - You may add email IDs up to seven recipients.. 1. Select a **Frequency** in which you want to receive the email notification. ![2023-04-06_19-04-38.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_19-04-38.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > - **Daily**: Receive email notification every day at 9:30 PM IST for all the feedback received in the last 24 hours. > - **Weekly**: Receive email notification every Monday at 9:30 PM IST for all the feedback received in the previous week. > - **Instantly**: Receive email notification immediately after the feedback is submitted. There can be a maximum of 200 feedback per email, beyond which any additional feedback is ignored. 1. Click **Save**. ![2023-04-06_15-23-00.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_15-23-00.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > [!WARNING] > Note: > > If **Email notifications** are disabled, you can access end-user feedback by navigating to the Self Help Analytics section on the Whatfix Guidance dashboard. > > Use the following steps to access the Self Help Analytics: > > 1. On the Whatfix Guidance dashboard, click **Guidance analytics**. ![ia_left_nav_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_guidance_analytics.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > 2. Click **Self Help**. ![ia_dashboard_guidance_analytics_self_help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_dashboard_guidance_analytics_self_help.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > 3. Click **Feedback**. ![DB_Click_Feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Click_Feedback.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) > > In the **Feedback** section, see the detailed end-user feedback. **Access end-user feedback in Self Help Analytics** Access the consolidated end-user feedback report in the Self Help Analytics section on the Dashboard. Use the following steps to access end-user feedback in Analytics: 1. On the Whatfix Guidance dashboard, click **Guidance analytics**. ![ia_left_nav_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_guidance_analytics.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 1. Click **Self Help.** ![Click_analytics_selfhelp](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Click_analytics_selfhelp.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 2. In the **Feedback** section, see the detailed end-user feedback. ![2023-04-06_22-21-09.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_22-21-09.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 3. The following are the various end-user feedback fields in Guidance Analytics: - **Segment:** Name of the Self Help segment. - **Category:** End user response to the **Add dropdown** field. - **URL:** The domain URL of the application from where the feedback was given. - **Title:** By default, this field value shows n/a. > [!WARNING] > Note: > > This field is going to be deprecated in the near future. However, it shows historical data for the users who used end-user feedback in the beta stage. - **Description**: Description of the issue raised by the end user. - **Sender**: Details of the end user. - **Date**: Date when the feedback was given. - **Attachment**: This column contains screenshots provided by the end user. ![2023-04-06_22-21-09.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_22-21-09%282%29.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) 1. Click the **Export CSV** to download a CSV file of the end-user feedback. ![2023-04-06_22-21-09.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_22-21-09%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) For more information, see [Self Help Analytics](/desktop/docs/self-help-analytics). **End-user experience** Here is a GIF of how end-user feedback looks on your application: ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_feedback.gif?sv=2026-02-06&spr=https&st=2026-11-12T08%3A49%3A44Z&se=2026-11-12T09%3A49%3A44Z&sr=c&sp=r&sig=UavtrNqp3BlNQgTZJCp09AJSTOnHts5iNmZ8a09ofPM%3D) ---