---
title: "How to identify the cause of the Whatfix Desktop Apps crashing?"
slug: "how-to-identify-the-cause-of-an-app-crash-on-windows-os"
updated: 2026-08-06T15:24:51Z
published: 2026-08-06T15:24:51Z
canonical: "support.whatfix.com/how-to-identify-the-cause-of-an-app-crash-on-windows-os"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to identify the cause of the Whatfix Desktop Apps crashing?

The Whatfix Player and Studio apps might crash for various reasons such as:

- Conflicts with other desktop apps
- Technical issues after updates

Understand the specific cause to fix the problem and avoid future crashes. Do this using the Windows Event Log and by following the given steps:

1. Click the Windows Start button.
2. Search for **Event Viewer** and then launch it.
3. Click **Windows Logs** and then click **Application**. ![image 3.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image%20%283%29.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A04%3A46Z&se=2026-11-04T00%3A04%3A46Z&sr=c&sp=r&sig=4uAa1cSFDornpFoUGk5JX893Aahht7550Muu735308k%3D)
4. Find the error you are looking for and check the **Date and Time**, **Source**, **Event ID** of the error. ![image 3.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image%20%283%29%283%29.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A04%3A46Z&se=2026-11-04T00%3A04%3A46Z&sr=c&sp=r&sig=4uAa1cSFDornpFoUGk5JX893Aahht7550Muu735308k%3D)
5. Click the error, and then scroll down to the screen where additional details about the respective error are present. ![Snag_8fecf8.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_8fecf8.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A04%3A46Z&se=2026-11-04T00%3A04%3A46Z&sr=c&sp=r&sig=4uAa1cSFDornpFoUGk5JX893Aahht7550Muu735308k%3D)
6. Click **General** and use the data present to find the cause of the crash. To identify the exact cause, you may need the help of developers.

          your title goes here

          

For more information about troubleshooting an app crash, see [Identifying crashes with the Windows Event Log](https://www.softwareverify.com/blog/identifying-crashes-with-the-windows-event-log/).

![image 3.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image%20%283%29%282%29.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A04%3A46Z&se=2026-11-04T00%3A04%3A46Z&sr=c&sp=r&sig=4uAa1cSFDornpFoUGk5JX893Aahht7550Muu735308k%3D)

          Note

          

If a Whatfix app, such as the Studio or Player is the one to crash, take a screenshot of the data present in the **General** tab and then contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Whatfix%20app%20has%20crashed&Body=Hello%20Team%2C%0AA%20Whatfix%20app%20has%20crashed%20on%20my%20Windows%20computer.%20I%20have%20attached%20a%20screenshot%20with%20details%20about%20the%20app%20crash%20for%20your%20reference.%20%0APlease%20provide%20assistance.%0AThanks%20and%20Regards.) and attach the screenshot along with the mail.