---
title: "Uninstalling Whatfix Desktop Player"
slug: "how-to-uninstall-the-whatfix-desktop-player"
description: "This article helps you in uninstalling the Whatfix Desktop Player. "
updated: 2026-08-06T20:58:17Z
published: 2026-08-06T20:58:17Z
canonical: "support.whatfix.com/how-to-uninstall-the-whatfix-desktop-player"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to uninstall the Whatfix Desktop Player?

> [!WARNING]
> Note:
> 
> You may choose to uninstall an older version of the Whatfix Desktop Player and then reinstall the latest version. For more information about installing the Player, see [How to Install Whatfix Desktop Player](/desktop/docs/installation-guide-whatfix-desktop).

Uninstall the Player at a user level and system level. However, in case the Player is installed using [System level distributor](/desktop/docs/install-whatfix-desktop-player) you must first uninstall the Player from the Program Files and then uninstall it for each end-user's local application data as well. If the Player isn't uninstalled on a system level before removing it from users' local application data, the Player gets reinstalled every time the user signs into their respective account.

## Uninstall Whatfix Player at a system level

> [!WARNING]
> Note:
> 
> The following steps need to be performed from an Admin account. For more information, contact your IT Admin or [support@whatfix.com](mailto:support@whatfix.com?Subject=Install%20the%20Player%20with%20admin%20rights&Body=Hello%20Team%2C%0A%0AI%20want%20to%20know%20how%20I%20can%20install%20the%20Whatfix%20Player%20app%20with%20admin%20rights%20for%20the%20bulk%20install%20method.%20%0A%0APlease%20provide%20assistance.%0A%0AThanks%20and%20Regards.%20).

Use the following steps to uninstall the distributor file of the Player:

1. In the Windows search bar, type cmd, and then click **Run as administrator**. ![Snag_1a56db.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_1a56db.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A30Z&se=2026-11-10T17%3A21%3A30Z&sr=c&sp=r&sig=zuF6p8ZC3Dwk%2BDW6TcmkRpWOjb102ArUIH5XQoqO%2FjU%3D)
2. The Command Prompt opens in Admin mode. ![Snag_162947.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_162947.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A30Z&se=2026-11-10T17%3A21%3A30Z&sr=c&sp=r&sig=zuF6p8ZC3Dwk%2BDW6TcmkRpWOjb102ArUIH5XQoqO%2FjU%3D)
3. Run the following command to uninstall the Whatfix Desktop Player.

```plaintext
msiexec.exe /x WhatfixPlayerMassDeployment.msi
```
4. In the dialog box, click **Yes**. ![Snag_4bcfc6.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_4bcfc6.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A30Z&se=2026-11-10T17%3A21%3A30Z&sr=c&sp=r&sig=zuF6p8ZC3Dwk%2BDW6TcmkRpWOjb102ArUIH5XQoqO%2FjU%3D)

> [!NOTE]
> Info:
> 
> To uninstall the Player silently, use the following command:
> 
> ```plaintext
> msiexec.exe /x WhatfixPlayerMassDeployment.msi /q
> ```

## Uninstall Whatfix Player at a user level

**Using Command Prompt**

Use the following steps to uninstall Whatfix Desktop Player using the Command Prompt:

1. Open **Windows PowerShell** and type **cd** to change the current directory to the downloaded folder. ![powers.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/powers.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A30Z&se=2026-11-10T17%3A21%3A30Z&sr=c&sp=r&sig=zuF6p8ZC3Dwk%2BDW6TcmkRpWOjb102ArUIH5XQoqO%2FjU%3D)
2. Run the following command to uninstall the Whatfix Desktop Player.

```plaintext
msiexec.exe /x WhatfixPlayerInstaller.msi
```

![msis.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/msis.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A30Z&se=2026-11-10T17%3A21%3A30Z&sr=c&sp=r&sig=zuF6p8ZC3Dwk%2BDW6TcmkRpWOjb102ArUIH5XQoqO%2FjU%3D)
3. In the dialog box, click **Yes**. ![yespop.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/yespop.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A30Z&se=2026-11-10T17%3A21%3A30Z&sr=c&sp=r&sig=zuF6p8ZC3Dwk%2BDW6TcmkRpWOjb102ArUIH5XQoqO%2FjU%3D)

> [!NOTE]
> info:
> 
> To uninstall the Player silently, use the following command:
> 
> ```plaintext
> msiexec.exe /x WhatfixPlayerInstaller.msi /q
> ```

**Using the Control Panel**

Use the following steps to uninstall the Whatfix Desktop Player:

1. Open the **Control Panel** and select **Programs**. ![programs.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/programs.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A30Z&se=2026-11-10T17%3A21%3A30Z&sr=c&sp=r&sig=zuF6p8ZC3Dwk%2BDW6TcmkRpWOjb102ArUIH5XQoqO%2FjU%3D)
2. Under **Programs and Features**, click **Uninstall a program**. ![programsnandfeat.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/programsnandfeat.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A30Z&se=2026-11-10T17%3A21%3A30Z&sr=c&sp=r&sig=zuF6p8ZC3Dwk%2BDW6TcmkRpWOjb102ArUIH5XQoqO%2FjU%3D)
3. Double click **Whatfix Player**. ![playerwfx.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/playerwfx.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A30Z&se=2026-11-10T17%3A21%3A30Z&sr=c&sp=r&sig=zuF6p8ZC3Dwk%2BDW6TcmkRpWOjb102ArUIH5XQoqO%2FjU%3D)
4. On the dialog box, click **Yes**. ![uninyes.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/uninyes.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A30Z&se=2026-11-10T17%3A21%3A30Z&sr=c&sp=r&sig=zuF6p8ZC3Dwk%2BDW6TcmkRpWOjb102ArUIH5XQoqO%2FjU%3D)

> [!WARNING]
> Note:
> 
> In case the uninstallation of the Player remains incomplete, see [Incomplete uninstallation of the Player app](/desktop/docs/incomplete-uninstallation-of-the-player-app).