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How to uninstall the Whatfix Desktop Player?
  • 14 Nov 2023
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How to uninstall the Whatfix Desktop Player?

  • Updated On 14 Nov 2023
  • 1 Minute To Read
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Article Summary

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You may choose to uninstall an older version of the Whatfix Desktop Player and then reinstall the latest version. For more information about installing the Player, see How to Install Whatfix Desktop Player

You can uninstall the Player on a user level as well as system level.
However, in case the Player is installed using System level distributor, you must first uninstall the Player from the Program Files and then uninstall it for each end-user's localappdata as well. If the Player isn't uninstalled on a system level before removing it from users' localappdata, it will keep getting reinstalled every time the user signs into their respective account.

Uninstall the Player on a system level

Note

The following steps need to be performed from an Admin account. For more information, contact your IT Admin or support@whatfix.com.

Use the following steps to uninstall the distributor file of the Player:

  1. In the Windows search bar, type cmd, and then click Run as administrator.
    Snag_1a56db.png

  2. The Command Prompt opens in Admin mode.
    Snag_162947.png

  3. Run the following command to uninstall the Whatfix Desktop Player.

    msiexec.exe /x WhatfixPlayerMassDeployment.msi

  4. In the popup that appears, click Yes.
    Snag_4bcfc6.png

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To uninstall the Player silently, use the following command:

msiexec.exe /x WhatfixPlayerMassDeployment.msi /q

Uninstall the Player at a user level

Using Command Prompt

Use the following steps to uninstall Whatfix Desktop Player using the Command Prompt:

  1. Open Windows PowerShell and type cd to change the current directory to the downloaded folder.
    powers.png

  2. Run the following command to uninstall the Whatfix Desktop Player.

    msiexec.exe /x WhatfixPlayerInstaller.msi

    msis.png

  3. In the popup that appears, click Yes.
    yespop.png

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To uninstall the Player silently, use the following command:

msiexec.exe /x WhatfixPlayerInstaller.msi /q

Using the Control Panel

Use the following steps to uninstall the Whatfix Desktop Player:

  1. Open the Control Panel and select Programs.
    programs.png

  2. Under Programs and Features, click Uninstall a program.
    programsnandfeat.png

  3. Double click the Whatfix Player.
    playerwfx.png

  4. In the popup that appears, click Yes.
    uninyes.png

Note

In case the uninstallation of the Player remains incomplete, see Incomplete uninstallation of the Player app

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