Compliance and Security

Whatfix follows industry best practices to assure content security and maintain user privacy. Any data about users, like usernames, contact details, and more are considered Personally Identifiable Information (PII) , and therefore is encrypted th...

Info You are never logged out of the Whatfix application due to inactivity for as long as you are logged in and your browser is kept open. A user is automatically logged out of Whatfix only during the following scenari...

While logging into your Whatfix account, if you enter a wrong password, or forget your password, either attempt to enter the password again, reset the password, or unlock it. How can I prevent my account from getting locked? How can I...

With Whatfix's Product Analytics, analyze your end users' journey, how they interact or engage with the elements on your application, how much time they spend on the application, where they are failing or dropping off, and more. The following tabl...

Whatfix Guidance Analytics focuses only on how your end users interact with Whatfix-created content. Also, get Information about how effective your flows and widgets are. Some of the metrics captured by Whatfix Guidance Analytics are as follows: ...

After onboarding, a Whatfix representative will collaborate, discuss, and define measurable goals and objectives with your team. Metrics to measure ROI A comprehensive set of metrics are tracked throughout the process to quantify the return on i...

When repeated unsuccessful attempts are made to access an account, Whatfix locks the account for your security. You are warned about not entering a wrong password on each of your attempts to enter the right password. Note ...