---
title: "Pop-up Analytics"
slug: "pop-up-analytics"
updated: 2026-08-10T05:28:33Z
published: 2026-08-10T05:28:33Z
canonical: "support.whatfix.com/pop-up-analytics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pop-up Analytics

With the Pop-up Analytics, you can find the engagement of your end users with the Pop-ups on your application.

Use the following steps to access Pop-up analytics,

1. On the Whatfix Guidance dashboard, click **Guidance analytics**.  

![ia_left_nav_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_guidance_analytics.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A03%3A36Z&se=2026-11-12T10%3A03%3A36Z&sr=c&sp=r&sig=IjBQrzIg3NUCytW4igqy2vP%2FEgj7TsNcITnGhZCW3U8%3D)

1. Click **Pop-Ups**. ![guidance_analytics_pop-ups.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/guidance_analytics_pop-ups%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A03%3A36Z&se=2026-11-12T10%3A03%3A36Z&sr=c&sp=r&sig=IjBQrzIg3NUCytW4igqy2vP%2FEgj7TsNcITnGhZCW3U8%3D)

Note

You can use the Filter option to narrow down the reports to a specific domain. See [Analytics Filters - Domain Filter](/desktop/docs/analytics-filters-domain-filter).

The Pop-up Analytics page displays the following information.

| Column | Description |
| --- | --- |
| No. of Times Shown | The number of times pop-up was shown to the end users. If users click the Skip button on the Pop-up, then it is only considered as shown. |
| No. of Time Engaged (Flow/URL) | The number of times users interacted with the pop-up by clicking the buttons (except Skip), link, close icon, sliding through the slides in the carousel, etc. If the Pop-up doesn’t have a close icon or buttons, then **No. of Time Engaged (Flow/URL)** value is equal to **No. of Times Shown**. |
| Creation Date | Pop-up creation date |

---

In the following pie chart, you can see the graphical view of how users are interacting with the respective Pop-up.

![Dashboard_analytics_popupsgraph](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Dashboard_analytics_popupsgraph.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A03%3A36Z&se=2026-11-12T10%3A03%3A36Z&sr=c&sp=r&sig=IjBQrzIg3NUCytW4igqy2vP%2FEgj7TsNcITnGhZCW3U8%3D)

1. Dropdown menu to select the desired pop-up.
2. The date the Pop-up was published
3. **Pop-ups engaged**: The number of times users interacted with the Pop-up by clicking the buttons (except skip), link, close icon, sliding through the slides in the carousel, etc.
4. **Pop-ups skipped**: The number of times users ignore reading the Pop-up content by clicking the close icon or skip button.

---

**Here's the impact of user interactions on the various buttons in a Pop-up.**

| Button | Behaviour | Example: A Pop-up is set to display twice |
| --- | --- | --- |
| Skip | The user skips the Pop-up, and the display count is not impacted. | Users who click the **Skip** button continue to see the Pop-up until they click **Close** or **"X"** icon. |
| Close button or "X" icon | Clicking either of these buttons closes the Pop-up and the display is counted as one view. | Users who click **Close**, exit the Pop-up, and the Pop-up will now display once more on the next log in. |
| Don't show me again | The user clicks the check-box to make sure the Pop-up never appears again. The count reduces to zero. | Users who click the **Don't show me again** check-box never see the Pop-up again. It does not matter if the count has not been reached. |