---
title: "QuickRead is not giving a response in Explorer"
slug: "quickread-is-not-giving-a-response"
updated: 2026-08-09T16:40:26Z
published: 2026-08-09T16:40:26Z
canonical: "support.whatfix.com/quickread-is-not-giving-a-response"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# QuickRead is not giving a response in Explorer

## Issue

When you search in Explorer, QuickRead returns the following response:

**Seems like there is no AI summary available. Here are some other results that might be relevant.**

![SH_No_results_found.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_No_results_found%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A22%3A17Z&se=2026-11-12T10%3A22%3A17Z&sr=c&sp=r&sig=GtaitmGRrw7Jt7OZCr9FwpOoOBWRINmY4Tm7nId3znU%3D)

## Probable Causes

- The information relevant to your query does not exist in any Whatfix content or integrated repository.
- The information relevant to your query was not crawled during repository integration because the content inside the repository link exceeded 4 MB in size.
- The information relevant to your query is part of an authenticated repository.
- The information relevant to your query is part of a repository link that has not been processed by QuickRead yet. For more information, see [I can see repository links in the Self Help widget but not in the QuickRead response](/desktop/docs/i-can-see-repository-links-as-a-part-of-the-self-help-widget-but-not-quickread).
- You do not have the appropriate role to view the information relevant to your query. The relevant content contains Role tags that restrict you from seeing it.

## Suggested Solutions

- Add the relevant information to a repository that does not require authentication or, as Whatfix content.
- Ensure that the content inside the links in your repositories do not exceed 4 MB in size.
- Enable [End-user Authentication](/desktop/docs/end-user-authentication) for repository links. To enable end-user authentication, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Enable%20End-user%20Authentication%20&body=Hi%20team%2C%0A%0AKindly%20enable%20End%20user%20Authentication%20for%20my%20account.%0AENT%20ID%3A%0ADeployment%20mode%3A). Additionally, ensure that the Single Sign-On (SSO) of your base application matches the SSO for the repository.
- Wait for your repository links to be processed by QuickRead. For information about how long QuickRead takes to process your repository links, see [How to Enable QuickRead](/desktop/docs/enable-quickread#processing-info).
- Ensure you have the correct user role, or add the required Role tags to the relevant content.
- If QuickRead is not returning results even though the knowledge base repository has relevant content, try disabling and then re-enabling QuickRead. This might help resolve temporary or internal issues. For more information, see [How to Enable QuickRead](/desktop/docs/enable-quickread#processing-info).

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Quickread%20not%20giving%20response&Body=Hi%20team%2C%0A%0AQuickread%20is%20not%20giving%20any%20response.%20Kindly%20assist.%0AENT%20ID%3A%0A%0AThanks%20and%20regards.).