---
title: "Reset my password"
slug: "resetting-my-password"
updated: 2026-08-09T15:53:05Z
published: 2026-08-09T15:53:05Z
canonical: "support.whatfix.com/resetting-my-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset my password

If you have forgotten your password, use the following steps to set a new password,

Note

Passwords can be changed by the respective users themselves. Account Managers cannot change the password for other users.

1. Go to [whatfix.com](https://whatfix.com/).
2. Click the **Sign In** button. ![whatfix_website_signin_button](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/whatfix_website_signin_button.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A09%3A41Z&se=2026-11-12T10%3A09%3A41Z&sr=c&sp=r&sig=ABeQ7MUrSApcijM58mtQrJkZmpncK09lyU7f23nrfiw%3D)
3. Enter your email address and leave the password field blank. ![whatfix_signin_password_tab](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/whatfix_signin_password_tab.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A09%3A41Z&se=2026-11-12T10%3A09%3A41Z&sr=c&sp=r&sig=ABeQ7MUrSApcijM58mtQrJkZmpncK09lyU7f23nrfiw%3D)
4. Click **Forgot password?** ![whatfix_signin_forgot_password](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/whatfix_signin_forgot_password.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A09%3A41Z&se=2026-11-12T10%3A09%3A41Z&sr=c&sp=r&sig=ABeQ7MUrSApcijM58mtQrJkZmpncK09lyU7f23nrfiw%3D)
5. An email with a link to reset your password is sent to your registered email address. ![click_password_reset_link](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_password_reset_link.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A09%3A41Z&se=2026-11-12T10%3A09%3A41Z&sr=c&sp=r&sig=ABeQ7MUrSApcijM58mtQrJkZmpncK09lyU7f23nrfiw%3D)
6. In the reset password screen, enter the new password, and then re-type the same password to confirm.
7. Enter the Captcha that appears. ![RB_whatfix_password_reset](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_whatfix_password_reset.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A09%3A41Z&se=2026-11-12T10%3A09%3A41Z&sr=c&sp=r&sig=ABeQ7MUrSApcijM58mtQrJkZmpncK09lyU7f23nrfiw%3D)

Note:

- The auto-generated Captchas are case sensitive. Make sure you enter the right Captcha.
- Click the speaker icon adjacent to the text box to listen to the Captcha text.
- Click the refresh icon next to the speaker icon to request for a new Captcha.

1. Click **Reset Password**.