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Self Help does not display
  • 05 Sep 2022
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Self Help does not display

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    Light
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Cause:

Self Help may not display if the visibility rules aren't set correctly. They could also not be appearing if there's a conflict with another self help segment with the same visibility rules.

Solutions:

  • Check if the segment for the Self Help is active. After a segment is created, it has to be explicitly made active.
    segment_Active

  • Have you added content that has been created on the application?

    Whatfix is configured to display Self Help only if you have created at least one content unit that involves element selection. You can also contact your Whatfix representative to configure this.

  • Are the visibility rules correctly configured?

    The criteria that you have defined to display the Self Help must match what you see in your application.


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