---
title: "Issues with installing Whatfix Player or Editor"
slug: "unable-to-install-whatfix-player-or-editor-using-the-default-path"
description: "This article helps you to troubleshoot when you are not able to install Whatfix Desktop Player or Editor. "
updated: 2026-08-06T15:23:08Z
published: 2026-08-06T15:23:08Z
canonical: "support.whatfix.com/unable-to-install-whatfix-player-or-editor-using-the-default-path"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to install Whatfix Player or Editor using the default path

## Issue

You are trying to install the Whatfix Desktop Editor or Player using the default path (C: drive) but are unable to do so.

## Probable Causes

- Your Organization may adhere to their own organizational policies and very often for security reasons, all third-party application installations are performed by your IT teams.
- Your organization may restrict your access to the primary drive (C: Drive) in which they install organizational wide applications. Whatfix by default installs the Editor and Player in the primary drive. However, you may not have the permission to make changes because of IT restrictions.

## Suggested Solutions

- Contact your IT admin and request to install it for you. You can ask your IT team to install the Whatfix Editor or Player in your preferred path as well. For example, installing the Whatfix Editor or Player in (D: Drive).
- Contact [support@whatfix.com](mailto:support@whatfix.com) to install the Whatfix Editor or Player.

          Note

          

If the issue still persists, contact us at [support@whatfix.com](mailto:support@whatfix.com).