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Can I undo the changes made with the Drag Handlers?

Using the Drag Handlers , move or reposition the components on the Pop-up both row-wise and column-wise. However, certain changes made with the Drag Handlers may not be reversible. To ensure the proper movement, use the Horizontal Drag Handler ...

Updated On : 30 Sep 2024

Who creates content on Whatfix?

Users from your organization have various permissions like Editor, Content Manager, or Account Manager, which enable them to create and manage content on Whatfix. Alternatively, for emergencies, you can also engage with our Professional Services t...

Updated On : 07 Jun 2024

How to display specific content in Self Help across all pages?

To ensure that the content is available on all the pages where Self Help appears, add the content to the Self Help and ensure that the visibility rule contains the domain for your application. See, Self Help Segmentation? to know more about adding...

Updated On : 19 Jun 2024

How to reposition the Task List widget?

By default, Task Lists created in Whatfix are positioned at the bottom left of the application. There may be scenarios where the Task list may appear over other UI that you need to access. Whatfix allows you to move the task list widget to the botto...

Updated On : 07 Jun 2024

How to capture user search terms in the Self Help widget?

Yes, if you are using Google Analytics to capture usage data then you can view the search terms. To view the search terms, Go to your Google Analytics account In the left panel, expand Behavior , expand Site Search and then click Searc...

Updated On : 16 Nov 2023

How does Whatfix display content on my application?

Whatfix content is added as a layer over your desktop application. Ensure this application is configured with Whatfix Desktop. Contact support@whatfix.com to know more. Once Whatfix Desktop is installed, any Whatfix content created using the W...

Updated On : 13 Jun 2024

Where does Whatfix host content created for my application?

All the content created is stored in Whatfix's CDN (Content Distribution Network). Whatfix CDN ensures quick transfer of content using multiple servers located around the world. By distributing content using the nearest CDN server, your user visit...

Updated On : 14 Aug 2024

Do I have to create Whatfix content again in other languages?

No, you don't have to author content in multiple languages. Create content once in the default language and then use translate the properties file to other languages. You can also translate content in the UI. See Translating content in the UI . T...

Updated On : 26 Aug 2024

How does Whatfix select which language content to display?

Whatfix recognizes the application language of your user, and then displays the Whatfix content in that language. your title goes here Whatfix content can only be displayed in user language if you have created content in ...

Updated On : 28 Aug 2024

How can I find the content in Whatfix Dashboard?

All content you or anyone from your organisation has authored can be found on the Whatfix dashboard. However, when you have created many pieces of content, it might be difficult to find them easily on your Whatfix Dashboard. In such cases, you can u...

Updated On : 16 Nov 2023

What languages does Whatfix support?

Whatfix supports all major languages of the world. For a complete list, see Languages Supported by Whatfix .

Updated On : 18 Jun 2024

Content Archival

Here are some frequently asked questions (FAQs) about Content Archival. How does archiving affect analytics? How does archiving affect translations? What happens to Archived content and widgets when a user is deleted? Are Archived c...

Updated On : 03 Nov 2023

What are the video and audio codecs supported in Whatfix?

Whenever you attach a video in popup, make sure the video uses the any one of the following video and audio codes so that your users do not face any issues when playing the video. Whatfix supports all the major video and audio codes. They are list...

Updated On : 28 May 2024

Difference between deleting and disabling a widget

Disabling a widget means you can reactivate it at any time later. The associated content and Visibility rules remain intact. Deleting a widget permanently removes it from your account. This action is irreversible.

Updated On : 07 Jun 2024

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