---
title: "Whatfix Player not working after update"
slug: "whatfix-player-not-working-after-update"
updated: 2026-08-09T16:45:29Z
published: 2026-08-09T16:45:29Z
canonical: "support.whatfix.com/whatfix-player-not-working-after-update"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Whatfix Player not working after update

## Issue

The Whatfix Player is not working on your computer after the Player has been recently updated.

## Probable Cause

Sometimes, the Player needs to be reinstalled after it is updated to work properly.

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For more information about Whatfix Player updates, see [Auto-update of Whatfix Desktop Player](/desktop/docs/autoupdateswhatfixdesktopplayer).

## Suggested Solution

Re-install the Whatfix Player. Install the Player at a [user level](/desktop/docs/user-level-installation), or at a [system level](/desktop/docs/bulk-install-player-using-msi-installer). For more information about the different installation methods, see [Choose an installation method for Player](/desktop/docs/choose-an-installation-method-player).

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If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Player%20not%20working%20after%20update&Body=Hello%20Team%2C%0AThe%20Whatfix%20Player%20is%20not%20working%20on%20my%20computer%20after%20a%20recent%20update.%0APlease%20provide%20assistance.%0AThanks%20and%20Regards.).