---
title: "Account Locked"
slug: "account-locked"
updated: 2025-11-28T05:38:45Z
published: 2025-11-28T05:38:45Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Locked

#### Issue

You are unable to log in to your Whatfix account and you see a message that your account is locked. You may also not receive the password reset email, or the reset link might expire.

#### Possible Causes

- **Too many failed login attempts:** Entering incorrect credentials multiple times triggers a security lock.
- **Password reset is not completed:** Your account stays locked if the reset link isn’t used on time.
- **Expired or invalid link:**Older reset links no longer work.
- **Email delivery issues:**The reset email is delivered to the spam folder or a different email address.

#### Suggested Solutions

- **Wait and retry:** Some accounts unlock automatically after a few minutes.
- **Reset your password:** Click **Forgot Password**, enter your registered email, and use the latest reset link.
- **Check your email:**Look into the spam folder or confirm that your registered email is correct.
- **Request a new reset link:** If the old link expired, generate a new link from the login page.

> [!WARNING]
> Note:
> 
> If the issue still persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=My%20Account%20is%20locked&body=Hi%0A%0ACould%20you%20please%20help%20me%20with%20unlocking%20my%20account.%20%0A%0A%0AThanks!).