--- title: "Add a Video to Self Help" slug: "add-a-video-to-self-help" updated: 2025-05-05T09:32:09Z published: 2025-05-05T09:32:09Z --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Add a Video to Self Help Whatfix enables you to add videos to Self Help. Create videos within a Self Help Segment or add existing videos to a segment. When end users click a video content in Self Help, a pop-up appears, and the video plays inside the pop-up, as shown in the following image: ![DB_SH_videopopup](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_SH_videopopup.png) ## Create Videos within a Self Help Segment Use the following steps to create a video within a Self Help segment: 1. On the Whatfix Guidance dashboard, click **Widgets**. ![ia_left_nav_widgets](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_widgets.png) 2. Click **Self Help**. ![ia_left_nav_self_help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_self_help.png) 3. Go to the required Self Help segment and then click the **Edit** icon. ![ia_self_help_edit](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_self_help_edit.png) 1. Click **Create** and then select **Video** using the dropdown. ![SH_Click_video.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Click_video.png) 2. Enter the **Title** and upload the video or insert the Video Link. ![SH_video_url.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_video_url.png) Note: - Add search keywords to the link to facilitate easy searching for end users in Self Help. - [Add tags](/studio/docs/add-tags-to-content) to your link content. Info: - If you have enabled Smart Context, all content created on your application is auto-tagged. However, if static content (articles, videos, and links) is not created on your application using Studio, add the global-page tag to display such content in the Self Help widget on your application. To tag content, see [Add Tags to content](/studio/docs/add-tags-to-content). If the tag doesn't work on your account, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Tagging%20doesn%27t%20work%20on%20my%20account&Body=Hello%20Team%2C%0A%0AI%20want%20to%20use%20Tags%20to%20add%20content%20in%20Self%20Help.%20However%2C%20tagging%20doesn%27t%20work%20on%20my%20account.%20Request%20you%20to%20kindly%20enable%20this%20feature.%20%0A%0AAccount%20information%3A%0A%0AThanks%20and%20regards.). - If your account has multiple Global tags, select the one with the highest value. For example, if the tags in your account are Global-Page, Global-Page_1, and Global-Page_2, content should be tagged with Global-Page_2. For more information on viewing the Global tags available in your account, see [How can I view the Global tags created in my account?](/studio/docs/how-can-i-view-the-global-tags-created-in-my-account) Note: - If you configure Page tags as Visibility Rules for a Self Help segment, all the static content associated with the Page tag appears in the Self Help widget when the tag is evaluated. In this case, do not add **global-page** tag or **Auto tags** to the static content created using the dashboard. - If you cannot add tags while creating content in an account that has Smart Context enabled, first create a Flow and save it in your dashboard. Ensure that this Flow is not pushed to Production. Creating a flow generates **Auto tags** that can be added to the desired content. These Auto tags are seen in the **Tags** section. Once the tags are generated, delete the flow. 1. Click **Save Video**. ![save_video](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/save_video.png) ## Add existing Videos to a Self Help Segment Use the following steps to add an existing video to a Self Help Segment: 1. On the Whatfix Guidance dashboard, click **Widgets**. ![ia_left_nav_widgets](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_widgets.png) 2. Click **Self Help**. ![ia_left_nav_self_help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_self_help.png) 3. Go to the required Self Help segment and then click the **Edit** icon. ![ia_self_help_edit](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_self_help_edit.png) 1. Click **Add Content**. ![DB_SH_clickaddcontent](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_SH_clickaddcontent.png) 2. Filter the content using the Filter option. From the dropdown, select **VIDEO**. ![SH_Add_Video.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Add_Video.png) 3. Select the required video, and then click **Okay**. ![RB_DB_SH_Clickokaylinks](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_Clickokaylinks.png) 4. Click **Save**. ![Save_self_help.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Save_self_help.png) Info: After pushing the Self Help to Production, analyze the engagement of end users with the videos from different cities, countries, and more using Product Analytics. For more information, see [How can I see analytics of video content using Trend Insights?](/studio/docs/how-can-i-see-analytics-of-video-content-using-trend-insights) ## Related - [Upload Videos to your Dashboard](/creating-video-link.md) - [Create a Self Help Segment](/create-a-self-help-segment.md)