--- title: "Add Articles to Self Help" slug: "add-text-content-to-self-help" updated: 2025-05-05T09:31:22Z published: 2025-05-05T09:31:22Z --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Add Articles to Self Help Articles enable users to find one-line answers within Self Help without leaving the application. Create an article within a Self Help Segment Use the following steps to create an article within a Self Help segment: 1. On the Whatfix Guidance dashboard, click **Widgets**. ![ia_left_nav_widgets](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_widgets.png) 2. Click **Self Help**. ![ia_left_nav_self_help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_self_help.png) 3. Go to the required Self Help segment and then click the **Edit** icon. ![ia_self_help_edit](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_self_help_edit.png) 1. Click **Create** and select **Article** using the dropdown. ![RB_DB_TLstaticclickarticle](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_TLstaticclickarticle.png) 2. Add the **Title** and **Description**. ![Sh_Article_Title.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Sh_Article_Title.png) Info: - Add search keywords to the Article to make it easy for your end users to search for it in Self Help. - [Add tags](/studio/docs/add-tags-to-content) to your Article content. Note: - If Smart Context is enabled, all content created on your application is auto-tagged. However, if static content (articles, videos, and links) is not created on your application using Studio, add the global-page tag to display such content in the Self Help widget on your application. To tag content, see [Add Tags to content](/studio/docs/add-tags-to-content). - If your account has multiple Global tags, select the one with the highest value. For example, if the tags in your account are Global-Page, Global-Page_1, and Global-Page_2, content should be tagged with Global-Page_2. For more information on viewing the Global tags available in your account, see [How can I view the Global tags created in my account?](/studio/docs/how-can-i-view-the-global-tags-created-in-my-account) - If the Global tag doesn't work on your account, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Tagging%20doesn%27t%20work%20on%20my%20account&Body=Hello%20Team%2C%0A%0AI%20want%20to%20use%20Tags%20to%20add%20content%20in%20Self%20Help.%20However%2C%20tagging%20doesn%27t%20work%20on%20my%20account.%20Request%20you%20to%20kindly%20enable%20this%20feature.%20%0A%0AAccount%20information%3A%0A%0AThanks%20and%20regards.). - If you configure Page tags as Visibility Rules for a Self Help segment, all the static content associated with the Page tag appears in the Self Help widget when the tag is evaluated. In this case, there is no need to add **global-page** tag or **Auto tags** to the static content created using the dashboard. - If you cannot add tags while creating content in an account with Smart Context enabled, first create a Flow and save it in your dashboard. Ensure that this Flow is not pushed to the Production stage. Creating a Flow generates **Auto tags** that can be added to the desired content. These Auto tags appear in the **Tags** section. Once the tags are generated, delete the Flow. 1. Click **Save Article**. ![db_save article](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/db_save%20article.png) Add an existing Article to a Self Help Segment Use the following steps to add an [existing article](/studio/docs/creating-text-content) to a Self Help segment: 1. On the Whatfix Guidance dashboard, click **Widgets**. ![ia_left_nav_widgets](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_widgets.png) 2. Click **Self Help**. ![ia_left_nav_self_help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_self_help.png) 3. Go to the required Self Help segment and then click the **Edit** icon. ![ia_self_help_edit](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_self_help_edit.png) 1. Click **Add Content**. ![DB_SH_clickaddcontent](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_SH_clickaddcontent.png) 2. Filter the content using the Filter option. From the dropdown, click **ARTICLE**. ![DB_Task List_article](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Task%20List_article.png) 3. Select the desired article. ![RB_DB_selecttextcontent](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_selecttextcontent.png) 4. Click **Okay**. ![RB_DB_SH_ClickokayText](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_ClickokayText.png) 5. Click **Save**. ![RB_DB_SH_clickSaveSH](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_clickSaveSH.png) Info: After pushing the Self Help to Production, analyze the engagement of end users with the articles from different cities, countries, and more, using Product Analytics. For more information, see [How can I see analytics of text content using Trend Insights?](/studio/docs/how-can-i-see-analytics-of-text-content) ## Related - [Create an Article](/creating-text-content.md) - [Create a Self Help Segment](/create-a-self-help-segment.md)