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Adding Text Content to Self Help
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Adding Text Content to Self Help

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Often, all the user is looking for is a simple answer. It doesn't make sense to take them to a different page just for a one line answer. Whatfix enables you to add a simple line of text as a short answer to queries or FAQs inside the Self Help widget.

Adding Text Content

  1. Navigate to the Whatfix Dashboard.
    gotoDashboard%20%282%29.png
  2. Click My Content
    myContent.png
  3. Click Create button and then click Text.
    myContent_Text.png
  4. Add the Display Text and Description and then click Save.
    creatig_text_content.png
Note

If you have enabled Smart Context, all content created on your application is auto tagged. However, static content (text, video, and links) is not created on your application and you must add the global-page tag to display such content in the Self Help widget on your application. To tag content, see Adding Tags to content
If the tag doesn't work on your account, contact Whatfix Support at support@whatfix.com

  1. Once created, you can find it on the Dashboard. All Text content is depicted by its own icon on the dashboard. 
    text_content_tile.png
Note
The Text content is currently supported in the Self Help and Task List widgets.
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