Analytics

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Analytics

16 Articles in this category

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Can Analytics be disabled?

Yes, Analytics (which include Guidance and Product Analytics) can be disabled for a particular account. If you do not wish to capture analytics for your account, then the setting can be disabled on the Whatfix dashboard. your title goe...

Updated On : 30 Dec 2024

Do I need to create User Actions on all domains of my application?

No, you need not create User Actions on all domains of your application since User Actions are not domain-dependent . For example, if you create User Actions on your developer environment, it is also applied to your Production environment and Ins...

Updated On : 30 Dec 2024

How can I visualize Analytics data in my timezone?

You can visualize analytics data, both Guidance and Product, in the timezone of your choice. This helps you visualize the data accurately as per your time zone. your title goes here The timezone setting is applicable on...

Updated On : 30 Dec 2024

How do I receive Flow failure notification Email?

Whatfix sends out a consolidated email every day that contains a list of all the broken Flows in your account. All Content Creators (Editors, Content Managers, and Account Managers) can choose to receive these daily email notifications. Each email h...

Updated On : 30 Dec 2024

How do I see Flow Failure information on the Dashboard?

Find a consolidated view of the Flow failure information on the Analytics dashboard. A default Trend Insight called Flow Failure Report serves as a one-stop solution to track all your Flow failures. The insight gives the following information, ...

Updated On : 30 Dec 2024

How does User Action work on the CLM dashboard?

User Actions enable you to track your end users' actions and analyze their behavior on your application. They can be created like Flows, and act like invisible sensors throughout your application. To make your User Actions live on your application...

Updated On : 30 Dec 2024

How is Effectiveness of Flows Played from Self Help calculated?

In the Self Help Analytics section, the completion rate of flows played from Self Help is calculated using the following formula:

Updated On : 07 Aug 2024

How is the Average Time calculated in a Funnel?

The average time in a Funnel (both Conversion or Productivity ) is calculated based on the time taken by users to complete a series of steps in a sequence. The calculation of average time in a Funnel follows a specific approach: At step level ...

Updated On : 22 Aug 2024

How to disable Analytics on specific domains?

Disable Whatfix Analytics on specific domains or environments on the Whatfix Dashboard itself without using any Advanced Customization (AC) code. Add the URL Hostname of the domain on which you don't want to track Analytics. Once the condition is sa...

Updated On : 07 Aug 2024

How to exclude analytics data from testing environment?

Recognizing and excluding test data is crucial to ensuring that your reports have accurate engagement data. Use the following instructions to filter test data in Analytics: On the Whatfix Guidance dashboard, click Guidance analytics . ...

Updated On : 22 Aug 2024

How to use the same Google Analytics account in two or more Whatfix accounts?

One Google Analytics account can be used to track analytics from multiple Whatfix accounts. To do this, create a sub-account within your existing Google Analytics account. For more information, see Add an account to an existing account . After cr...

Updated On : 22 Aug 2024

What actions are considered as engagement in Analytics?

Engagement refers to end-user interactions with Whatfix content. The following table lists such engagements:

Updated On : 13 Nov 2024

What do the No. of Times Flow Played and Flow Completion Rate mean?

No. of Times Flow Played : Number of times Flows are played via Self Help, Task List, Link, Slideshow, and more. This count doesn't necessarily mean that Flows are completed. Flow Completion Rate : Number of times Flows are completed after runni...

Updated On : 22 Aug 2024

When is the Analytics data updated every day?

Whatfix Analytics' data on end-user engagement is periodically updated and available in the Analytics Dashboard. Once the event occurs, Whatfix Analytics Dashboard takes 30 minutes to update and display the data. your title goes here ...

Updated On : 27 Jul 2024

What is the difference between Failed and Exited in Whatfix Flow Analytics?

Whatfix Analytics provides information about Flow failures and Flow exits, and it is important to understand the difference between the two. Flow Failure A Flow fails when the user is unable to use a Flow to complete a task. Flow failures could ...

Updated On : 22 Aug 2024

Why are there unsuccessful search terms in the Analytics even when content is present?

When you search for any content in Self Help, the results are based on the Tags (Auto Tags and Role Tags) associated with it. The following two scenarios are possible when searching for any content in Self Help. If, on a certain page, all the con...

Updated On : 27 Aug 2024

New Guidance Analytics Dashboard experience

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