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Analytics Summary
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Analytics Summary

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The Whatfix Analytics Dashboard can be accessed from your Whatfix Dashboard.

To access your Analytics Dashboard, navigate to the Analytics option on the Whatfix Dashboard.

  1. Navigate to the Whatfix Dashboard.
    gotoDashboard%20%282%29.png
  2. In the left panel, click Analytics.
    dashboard_analytics%20%281%29.png

To see how you can filter your reports by domain, see Analytics Filters- Domain Filter

The Summary view is the default view in Analytics. It gives you a high-level view of how your widgets are doing. Each metric is described below:

MetricDescription
analytics_queriesServed.pngQueries Served - The number of times content was clicked and viewed in Self Help.

Total Self Help - Total number of Self Help created. The number includes active, inactive, and deleted Self Help segments. Note: If the segment is created and deleted before the next Analytics cut-off time then the segment is not counted. See, When is the Analytics data updated every day?
analytics_totalPopups.pngTimes shown - Number of times a Pop-Up was displayed to the users.

Total Pop-Up - Total number of Pop-ups created. The number includes active, inactive, and deleted Pop-ups. Note: If the Pop-up is created and deleted before the next Analytics cut-off time then it is not counted. See, When is the Analytics data updated every day?
analytics_userInTraining.pngUsers in training - Number of users to whom Task List was shown and engaged with the content.

Total Self Help - Total number of Task Lists created. The number includes active, inactive, and deleted Task List segments. Note: If the segment is created and deleted before the next Analytics cut-off time then the segment is not counted. See, When is the Analytics data updated every day?
analytics_totalFlows.pngTimes played - The number of times a Flow was clicked and played.

Total Flows - Total number of Flows created. The number includes the deleted Flows. Note: If the Flow is created and deleted before the next Analytics cut-off time then it is not counted. See, When is the Analytics data updated every day?
analytics_totalSmartTips.pngTimes shown - The number of times a Smart Tip was shown to the users.

Total Smart Tips - Total number of Smart Tip Collections created. The number also includes the deleted Smart Tip Collections. Note: If the Smart Tip Collections is created and deleted before the next Analytics cut-off time then it is not counted. See, When is the Analytics data updated every day?
analytics_totalBeacons.pngUsers - The number of unique users who visited the page where a Beacon was available.

Total Beacons - Total number of Beacon Collections created. The number also includes the deleted Beacon Collections. Note: If the Beacon Collections is created and deleted before the next Analytics cut-off time then it is not counted. See, When is the Analytics data updated every day?
Note
Click each metric to see detailed information about it.
  1. The Engagement with Whatfix chart displays how many users saw the content. Engagement is defined as every user who had the opportunity to perform an action on Whatfix.

    Hover your mouse over each peak to view additional engagement at a more granular level.

    analytics_summary_engagement.png

    Engagement metrics explained

    MetricDescription
    Self HelpThe number of times content was viewed from Self Help
    Task ListThe number of times tasks were performed from Task List
    Pop-UpThe number of Pop-Ups displayed to the users
    Smart TipThe number of Smart Tips viewed by the users
    BeaconThe number of users who were shown Beacons
Note
In the case of a Beacon, even if the Beacon is shown multiple times to a user, it is counted only once.
  1. Most Popular Flows

    At the end of the page, you can see what are your popular Flows and how many views each one received.

    analytics_popularFlows.png

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