---
title: "Branched Flow is not working"
slug: "branched-flow-is-not-working"
updated: 2026-08-06T13:57:36Z
published: 2026-08-06T13:57:36Z
canonical: "support.whatfix.com/branched-flow-is-not-working"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Branched Flow does not work

## Issue

The branched Flow fails at some step in one or more of the branches.

## Probable Causes

- There may be some changes in the application, and the action element selected to trigger the branched Flow may have been changed in the UI.
- The Branching conditions that you have added to trigger the Flow may be incorrect.
- Instead of simple element selection, a CSS Selector may be needed to ensure that the branched Flow runs correctly.

## Suggested Solutions

- Reselect the action element to ensure that the branched Flow is triggered on the correct element. For more information, see [Reselect Elements to manage UI changes](/studio/docs/reselecting-elements-to-manage-ui-changes).
- Ensure you have added correct Branching rules to the Flow. For more information, see [Visibility and Display Rules Conditions](/studio/docs/visibility-and-display-rule-conditions-1).
- Add a CSS selector for the selected element that triggers the branched Flow. For more information, see [Action Element condition as Display rules](/studio/docs/action-element-condition-as-display-rules).
- Select the element for which you want the CSS selector to be added and Whatfix automatically captures the CSS selector for that element. For more information, see [Can Whatfix capture the CSS selector of an element?](/studio/docs/how-to-find-the-css-selector-of-an-element-using-whatfix-editor)

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Branched%20Flow%20doesn't%20work&body=Hello%20team%2C%0AThe%20branched%20Flow%20is%20not%20working.%0AKindly%20provide%20assistance.%0AThanks%20and%20Regards).

## Related

- [Branching in a Flow](/branching-in-a-flow.md)