--- title: "Nudge users to show Self Help" slug: "capture-user-attention-in-self-help" updated: 2026-01-06T10:17:37Z published: 2026-01-06T10:17:37Z --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Nudge users to show Self Help A nudge is a tool-tip on the Floating Action Button (FAB) that displays on the open or closed state of the Hub or Improved Self Help widget — [to introduce Self Help to new users](/studio/docs/capture-user-attention-in-self-help). Nudge first-time users of Hub or Improved Self Help to catch their attention and notify them about the feature. Expand the following accordions for more details: #### **Nudges in Hub** > [!WARNING] > Note: > > Hub is a Beta feature. To enable this feature for your account, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Request%20to%20enable%20unified%20Hub%20experience%20&body=Hi%20team%2C%0A%0APlease%20enable%20Hub%20for%20our%20account.%20%0A%0AThanks). In Hub, the configuration and appearance of Self Help nudges remain the same. However, the priority and visibility of the nudge depend on whether you configure a Task List nudge. **Key Behavior Changes for Self Help Nudges in Hub** - If a Task List nudge is active, it takes priority, and the Self Help nudge is not shown. - Whatfix displays Self Help nudges only when no Task List nudges are active for users on the page. - Self Help nudges continue to appear as tooltips alongside the Floating Action Button (FAB) or the open Hub panel. This prioritization ensures that users see time-sensitive, task-driven guidance before discovery-based guidance. For more information on how nudges are prioritized in Hub, see [Nudges in Hub: Prioritization for Self Help vs Task List](/studio/docs/understand-nudge-evaluation-for-self-help-and-task-list). End-user experience: - **Closed Hub** ![Nudge tooltip in Self Help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self Help_Nudge.png) - **Opened Hub** ![Nudge on Self Help Opened](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Nudge_Open.png) Use the following steps to configure nudges: 1. On the Whatfix Guidance dashboard, click **Style**. ![Click Style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub_Style.png) 2. Click **Self Help**. ![Click Self Help under Hub](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub_Style_Self%20Help.png) 3. Click **Attention**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Animate.png) 4. Expand the **Nudge** accordion. ![Click Nudge accordion to open it](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Nudge%20Accordion.png) 5. To enable nudges, toggle **Enable** on. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Improved_SH_nudge(1).png) 6. Configure nudges using the following options: - In the **Show message tool-tip on**, choose between showing the nudge on the FAB and showing the nudge on the Hub panel. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(564).png) - Customize the message shown on the tool-tip. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(565).png) - Choose how many times the nudge appears using the **Number of times to be shown** dropdown. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(566).png) - Change the text on the button that end users click to acknowledge and close the nudge in the **Button text** section. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(567).png) 7. After customizing the Hub widget, click **Save**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Save(1).png) > [!WARNING] > Note: > > - Preview the changes made using the [Preview mode](/studio/docs/how-to-use-preview-mode-to-review-content) on Studio before publishing the content and making it available for your end users. > - Additionally, Whatfix enables you to test Advanced Customization code changes using [Preview Extension](/studio/docs/use-preview-extension-to-test-whatfix-content). > - Once previewed, you must perform a [Push to Production](/studio/docs/pushing-content-to-production-best-practices) for these changes to reflect for your end users. #### **Nudges in****Improved Self Help** > [!WARNING] > Note: > > Improved Self Help is a Beta feature. To enable Improved Self Help on your dashboard, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Enable%20Improved%20Self%20Help&body=Dear%20Whatfix%20Support%20Team%0A%0APlease%20enable%20Improved%20Self%20Help%20for%20my%20account.%0A%0AThanks%20and%20regards%0A). Improved Self Help provides an enhanced and revamped end-user experience of the Self Help widget. Nudge first-time users of Improved Self Help to catch their attention and notify them about the feature. A nudge is a tool-tip on the Floating Action Button (FAB) that displays on the open or closed state of the Improved Self Help widget. End-user experience: - **Closed Self Help** ![Nudge tooltip in Self Help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self Help_Nudge.png) - **Opened Self Help** ![Nudge on Self Help Opened](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Nudge_Open.png) Use the following steps to configure nudges: 1. On the Whatfix Guidance dashboard, click **Style**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left nav_style.png) 2. Click **Self Help**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png) 3. Click **Attention**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Animate.png) 4. Expand the **Nudge** accordion. ![Click Nudge accordion to open it](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Nudge%20Accordion.png) 5. To enable nudges, toggle **Enable** on. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Improved_SH_nudge(1).png) 6. Configure nudges using the following options: - In the **Show message tool-tip on**, choose between showing the nudge on the FAB and showing the nudge on the Improved Self Help panel. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(564).png) - Customize the message shown on the tool-tip. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(565).png) - Choose how many times the nudge appears using the **Number of times to be shown** dropdown. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(566).png) - Change the text on the button that end users click to acknowledge and close the nudge in the **Button text** section. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(567).png) 7. After customizing the Improved Self Help widget, click **Save**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Save(1).png) > [!WARNING] > Note: > > - Preview the changes made using the [Preview mode](/studio/docs/how-to-use-preview-mode-to-review-content) on Studio before publishing the content and making it available for your end users. > - Additionally, Whatfix enables you to test Advanced Customization code changes using [Preview Extension](/studio/docs/use-preview-extension-to-test-whatfix-content). > - Once previewed, you must perform a [Push to Production](/studio/docs/pushing-content-to-production-best-practices) for these changes to reflect for your end users. ## Related - [Self Help Best Practices](/self-help-best-practices.md) - [Personalize Nudges in Self Help](/personalize-nudges-in-self-help.md)