---
title: "Nudge users to show Self Help"
slug: "capture-user-attention-in-self-help"
updated: 2026-01-06T10:17:37Z
published: 2026-01-06T10:17:37Z
canonical: "support.whatfix.com/capture-user-attention-in-self-help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Nudge users to show Self Help

A nudge is a tool-tip on the Floating Action Button (FAB) that displays on the open or closed state of the Hub or Improved Self Help widget — [to introduce Self Help to new users](/studio/docs/capture-user-attention-in-self-help). Nudge first-time users of Hub or Improved Self Help to catch their attention and notify them about the feature.

Expand the following accordions for more details:

#### **Nudges in Hub**

> [!WARNING]
> Note:
> 
> Hub is a Beta feature. To enable this feature for your account, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Request%20to%20enable%20unified%20Hub%20experience%20&body=Hi%20team%2C%0A%0APlease%20enable%20Hub%20for%20our%20account.%20%0A%0AThanks).

In Hub, the configuration and appearance of Self Help nudges remain the same. However, the priority and visibility of the nudge depend on whether you configure a Task List nudge.

**Key Behavior Changes for Self Help Nudges in Hub**

- If a Task List nudge is active, it takes priority, and the Self Help nudge is not shown.
- Whatfix displays Self Help nudges only when no Task List nudges are active for users on the page.
- Self Help nudges continue to appear as tooltips alongside the Floating Action Button (FAB) or the open Hub panel.

This prioritization ensures that users see time-sensitive, task-driven guidance before discovery-based guidance.

For more information on how nudges are prioritized in Hub, see [Nudges in Hub: Prioritization for Self Help vs Task List](/studio/docs/understand-nudge-evaluation-for-self-help-and-task-list).

End-user experience:

- **Closed Hub**

![Nudge tooltip in Self Help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self Help_Nudge.png)
- **Opened Hub** ![Nudge on Self Help Opened](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Nudge_Open.png)

Use the following steps to configure nudges:

1. On the Whatfix Guidance dashboard, click **Style**.

![Click Style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub_Style.png)
2. Click **Self Help**.

![Click Self Help under Hub](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Hub_Style_Self%20Help.png)
3. Click **Attention**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Animate.png)
4. Expand the **Nudge** accordion.

![Click Nudge accordion to open it](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Nudge%20Accordion.png)
5. To enable nudges, toggle **Enable** on.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Improved_SH_nudge(1).png)
6. Configure nudges using the following options:
  - In the **Show message tool-tip on**, choose between showing the nudge on the FAB and showing the nudge on the Hub panel.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(564).png)
  - Customize the message shown on the tool-tip.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(565).png)
  - Choose how many times the nudge appears using the **Number of times to be shown** dropdown.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(566).png)
  - Change the text on the button that end users click to acknowledge and close the nudge in the **Button text** section.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(567).png)
7. After customizing the Hub widget, click **Save**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Save(1).png)

> [!WARNING]
> Note:
> 
> - Preview the changes made using the [Preview mode](/studio/docs/how-to-use-preview-mode-to-review-content) on Studio before publishing the content and making it available for your end users.
> - Additionally, Whatfix enables you to test Advanced Customization code changes using [Preview Extension](/studio/docs/use-preview-extension-to-test-whatfix-content).
> - Once previewed, you must perform a [Push to Production](/studio/docs/pushing-content-to-production-best-practices) for these changes to reflect for your end users.

#### **Nudges in** **Improved Self Help**

> [!WARNING]
> Note:
> 
> Improved Self Help is a Beta feature. To enable Improved Self Help on your dashboard, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Enable%20Improved%20Self%20Help&body=Dear%20Whatfix%20Support%20Team%0A%0APlease%20enable%20Improved%20Self%20Help%20for%20my%20account.%0A%0AThanks%20and%20regards%0A). Improved Self Help provides an enhanced and revamped end-user experience of the Self Help widget.

Nudge first-time users of Improved Self Help to catch their attention and notify them about the feature. A nudge is a tool-tip on the Floating Action Button (FAB) that displays on the open or closed state of the Improved Self Help widget.

End-user experience:

- **Closed Self Help**

![Nudge tooltip in Self Help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self Help_Nudge.png)

- **Opened Self Help** ![Nudge on Self Help Opened](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Nudge_Open.png)

Use the following steps to configure nudges:

1. On the Whatfix Guidance dashboard, click **Style**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left nav_style.png)
2. Click **Self Help**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)
3. Click **Attention**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Animate.png)
4. Expand the **Nudge** accordion.

![Click Nudge accordion to open it](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Nudge%20Accordion.png)
5. To enable nudges, toggle **Enable** on.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Improved_SH_nudge(1).png)
6. Configure nudges using the following options:
  - In the **Show message tool-tip on**, choose between showing the nudge on the FAB and showing the nudge on the Improved Self Help panel.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(564).png)
  - Customize the message shown on the tool-tip.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(565).png)
  - Choose how many times the nudge appears using the **Number of times to be shown** dropdown.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(566).png)
  - Change the text on the button that end users click to acknowledge and close the nudge in the **Button text** section.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image(567).png)
7. After customizing the Improved Self Help widget, click **Save**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Save(1).png)

> [!WARNING]
> Note:
> 
> - Preview the changes made using the [Preview mode](/studio/docs/how-to-use-preview-mode-to-review-content) on Studio before publishing the content and making it available for your end users.
> - Additionally, Whatfix enables you to test Advanced Customization code changes using [Preview Extension](/studio/docs/use-preview-extension-to-test-whatfix-content).
> - Once previewed, you must perform a [Push to Production](/studio/docs/pushing-content-to-production-best-practices) for these changes to reflect for your end users.

## Related

- [Self Help Best Practices](/self-help-best-practices.md)
- [Personalize Nudges in Self Help](/personalize-nudges-in-self-help.md)