---
title: "Integrate Chatbot in Improved Self Help"
slug: "chatbot-support-in-improved-self-help"
updated: 2026-01-15T06:29:52Z
published: 2026-01-15T06:29:52Z
canonical: "support.whatfix.com/chatbot-support-in-improved-self-help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate Chatbot in Improved Self Help

### Overview
Whatfix supports Chatbot integration within the Improved Self Help widget. Once integrated, the Chatbot appears within the {{glossary.iframe}} of the Self Help widget. The Chatbot integration enables users to complete tasks independently, improving efficiency and reducing the need for external assistance.

#### End-user experience
Once enabled, the Chatbot appears as an icon within the header of the Improved Self Help widget. Users can click the **Chatbot** icon for assistance.
![SH_Chatbot_Integration.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Chatbot_Integration.png){height="" width="500"}

#### Enable Chatbot Integration
Chatbot integration is configured within the Whatfix Guidance Dashboard. 

Follow these steps to enable Chatbot integration in Improved Self Help:

{{snippet.click_themes_sh}}

3. Click the **Features** tab.
![SH_Click_Features.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Click_Features.png){height="" width="500"}

4. Expand the **Chatbot** accordion.
![SH_Click_Chatbot_Accordion.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Click_Chatbot_Accordion.png){height="" width="500"}

5. Enable the **Chatbot integration** toggle. 
![Chatbot_Support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Chatbot_Support.png){height="" width="500"}

6. Enter a header text that appears at the top of the Chatbot window.
![SH_Chatbot_Header_text.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Chatbot_Header_text.png){height="" width="500"}

7. In the **Chatbot URL** field, enter the URL of the Chatbot you want to integrate into the Improved Self Help widget.
![SH_Enable_Chatbot.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Enable_Chatbot%281%29.png){height="" width="500"} 


:::(Warning) (Note:)
Ensure that the provided URL is {{glossary.iframe}}-compatible; otherwise, the Chatbot does not display.
:::

8. Click **Save**.
![SH_Save\(1\)](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Save%281%29.png){height="" width="500"}

:::(Warning) (Note:)
You must perform a dummy [Publish to Production](/studio/docs/pushing-whatfix-content-to-production){target=`_blank`} to make the changes available to end users. 
:::