---
title: "Integrate Chatbot in Improved Self Help"
slug: "chatbot-support-in-improved-self-help"
updated: 2026-08-13T05:32:24Z
published: 2026-08-13T05:32:24Z
canonical: "support.whatfix.com/chatbot-support-in-improved-self-help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate Chatbot in Improved Self Help

### Overview

Whatfix supports Chatbot integration within the Improved Self Help widget. Once integrated, the Chatbot appears within the iframe of the Self Help widget. The Chatbot integration enables users to complete tasks independently, improving efficiency and reducing the need for external assistance.

#### End-user experience

Once enabled, the Chatbot appears as an icon within the header of the Improved Self Help widget. Users can click the **Chatbot** icon for assistance. ![SH_Chatbot_Integration.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Chatbot_Integration.png)

#### Enable Chatbot Integration

Chatbot integration is configured within the Whatfix Guidance Dashboard.

Follow these steps to enable Chatbot integration in Improved Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)

1. Click the **Features** tab. ![SH_Click_Features.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Click_Features.png)
2. Expand the **Chatbot** accordion. ![SH_Click_Chatbot_Accordion.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Click_Chatbot_Accordion.png)
3. Enable the **Chatbot integration** toggle. ![Chatbot_Support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Chatbot_Support.png)
4. Enter a header text that appears at the top of the Chatbot window. ![SH_Chatbot_Header_text.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Chatbot_Header_text.png)
5. In the **Chatbot URL** field, enter the URL of the Chatbot you want to integrate into the Improved Self Help widget. ![SH_Enable_Chatbot.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Enable_Chatbot%281%29.png)

> [!WARNING]
> Note:
> 
> Ensure that the provided URL is iframe-compatible; otherwise, the Chatbot does not display.

1. Click **Save**. ![SH_Save(1)](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Save%281%29.png)

> [!WARNING]
> Note:
> 
> You must perform a dummy [Publish to Production](/studio/docs/pushing-whatfix-content-to-production) to make the changes available to end users.

An iframe (short for inline frame) is an HTML element that lets you embed another web page within your own page. It's often used to display content from another source, such as a video, form, or in this case, a Chatbot, inside a widget or panel.