---
title: "Configure email notifications for feedback"
slug: "configure-email-notifications-for-feedback"
updated: 2025-03-10T08:53:39Z
published: 2025-03-10T08:53:39Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email notifications for feedback

Once you enable feedback collection in {{variable.improved_self_help}}, you can choose to be notified about end-user feedback through email. Customize the recipients of the email notifications and set the frequency of notifications according to your preferences.

Use the following steps to view the configuration options for email notifications:

{{snippet.click_themes_sh}}

3. Click **Feedback**.
![sh_style_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_style_feedback.png){height="" width="500"}

4. Expand the **Email notifications** dropdown.
![sh_feedback_email.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_feedback_email%281%29.png){height="" width="500"}

:::(Warning) (your title goes here)
Ensure that the **Collect feedback** toggle is enabled.
![sh_feedback_collect_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_feedback_collect_feedback.png){height="" width="500"}
:::

***

## Enable or disable email notifications
![sh_enable_email_notifs_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_enable_email_notifs_feedback.png){height="" width="500"}

***

## Configure email notifications

### Configure the recipients of email notifications

* Enter the email address of the recipient
![sh_style_feedback_email_recipient.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_style_feedback_email_recipient.png){height="" width="500"}

* To add a recipient, click **Add another recipient**.
![sh_feedback_add_recipient.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_feedback_add_recipient.png){height="" width="500"}

* To delete a recipient, click the **Delete** icon next to the recipient you want to delete.
![sh_feedback_delete_recipient.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_feedback_delete_recipient.png){height="" width="500"}

:::(Warning) (your title goes here)
Ensure that you have at least one recipient.
:::

### Configure the notification frequency

Under the **Frequency** section, select the frequency at which you would like to receive email notifications for feedback.
 ![email_notif_freq.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/email_notif_freq.png){height="" width="500"}

* **Daily**: Receive an email every day at 9:30 PM IST containing a report of all the feedback received in the last 24 hours.
* **Weekly**: Receive an email every Monday at 9:30 PM IST containing a report of all the feedback received in the previous week.
* **Instantly**: Receive an email containing the feedback immediately after the feedback is submitted.

There can be a maximum of 200 pieces of feedback per email, beyond which any additional feedback is ignored.

***

Once you have finished configuring email notifications, click **Save**.
![sh_click_save_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_click_save_feedback.png){height="" width="500"}