---
title: "Configure the wait time for a Flow on Standby pop-up"
slug: "configure-wait-time"
tags: ["graceful exit", "graceful"]
updated: 2026-08-09T15:26:40Z
published: 2026-08-09T15:26:40Z
canonical: "support.whatfix.com/configure-wait-time"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure the wait time for a Flow on Standby pop-up

Wait time is the duration of time that the Whatfix algorithm takes to locate an element on a page. This time is important, especially on pages that take a while to load completely. If the wait time elapses and the element is still not found, a Flow on Standby pop-up is displayed.

### Application-specific default time

Wait time is application specific. It varies based on the application load time.

| Application load time | Wait time |
| --- | --- |
| Fast | 5 seconds |
| Slow | 10 seconds |

Note:

Some applications might take longer to load the elements. In such cases, a Flow on Standby pop-up is displayed even if there are no changes in the elements. Whatfix recommends manually setting the wait time based on the application load time.

### Determine the wait time for a custom application

Use the following steps to determine the wait time for a custom application:

1. Open a page on your application, and then right click.
2. Click **Inspect**. ![DB_Flow on standby_inspect](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Flow%20on%20standby_inspect.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A33Z&se=2026-11-12T08%3A41%3A33Z&sr=c&sp=r&sig=%2BYlWOJ0qbEi77QK6BZE710j7UjKeYzlbXjXFKIwWrOI%3D)
3. Go to the **Console** tab. ![Db_flow on standby_console](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Db_flow%20on%20standby_console.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A41%3A33Z&se=2026-11-12T08%3A41%3A33Z&sr=c&sp=r&sig=%2BYlWOJ0qbEi77QK6BZE710j7UjKeYzlbXjXFKIwWrOI%3D)
4. Refresh the page, and then run the following code in the console,

```plaintext
window.onload = function () {
    var loadTime = window.performance.timing.domContentLoadedEventEnd-window.performance.timing.navigationStart;
    console.log('Page load time is '+ loadTime);
}
```

Info

- Once the page is completely loaded, the load time is shown in milliseconds.
- Run the code on different pages of the application and record the load time.
- The wait time must be at least twice the highest load time.

### Configure the wait time

Wait time is the product of retry gap and step retries. **Wait time(milliseconds)= retry gap * step retries** where, **retry gap** is the time interval between each time Whatfix searches for the element. **step retries** are the number of times Whatfix searches for the element.

To configure the retry gap and the step retry attempts for the pop-up to be displayed, add the following script in the **Advanced customization** section,

```plaintext
window._wfx_settings = window._wfx_settings || {};
window._wfx_settings.step_configurations = {
    "retry_gap_in_ms": 2000,
    "step_retries": 4
};
```

Note:

- Replace the values for **retry_gap_in_ms** and **step_retries** as required.
- In the mentioned code, Whatfix searches for the element 4 times with an interval of 2 seconds between each search.

your title goes here

The Flow on Standby pop-up does not appear after a wait time of 20 seconds, irrespective of the custom duration set.

## Related

- [Flow on Standby pop-up not appearing](/flow-on-standby-popup-not-appearing.md)