---
title: "Mismatch between the color of content and tooltip background"
slug: "content-background-color-differs-from-the-tooltip-background"
updated: 2025-06-27T03:48:30Z
published: 2025-06-27T03:48:30Z
canonical: "support.whatfix.com/content-background-color-differs-from-the-tooltip-background"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mismatch between the color of content and tooltip background

### Issue

The background color of the content is different from that of the tooltip background.

![Use CTRL Shift V when copy-pasting content on a tooltip as that reduces wrong formatting issues](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Dashboard_Flows_copy-pasting_error.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A19%3A33Z&se=2026-11-12T09%3A19%3A33Z&sr=c&sp=r&sig=pQlAUMEAt1LeK4yOVDs7qGfSL4AYvrNANtfse%2F2rnOQ%3D)

### Probable Cause

This may happen when you copy-paste content directly from another source. The regular copy paste copies not just the text, but the formatting as well. And it’s the formatting that causes these issues.

### Suggested Solution

Ensure that you copy only the content. You can do this using the following shortcuts when copy pasting content from one source to Whatfix. On Windows use **Control+Shift+V**

On Mac use **Command+Shift+V** .

Doing this ensures that only the text is copied and any source formating and style is ignored. For more information on content best practices, see best practices on the [Dashboard](/studio/docs/common-best-practices) and [Content Governance](/studio/docs/content-governance-best-practices).

> [!WARNING]
> Note:
> 
> If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Content%20background%20color%20differs%20from%20the%20tooltip%20background&body=Hi%0A%0ACould%20you%20please%20help%20me%20with%20this%20issue.%20The%20content%20background%20color%20on%20the%20tooltip%20appears%20different%20from%20the%20color%20of%20the%20tooltip.%20%0A%0AThanks).