---
title: "End-user feedback in Self Help"
slug: "content-feedback-in-self-help"
updated: 2026-08-13T05:34:57Z
published: 2026-08-13T05:34:57Z
canonical: "support.whatfix.com/content-feedback-in-self-help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# End-user feedback in Self Help

Whatfix enables you to provide a 24/7 in-app feedback feature that collects feedback from end users. It helps gauge the usefulness of help content and enables users to provide feedback about the application.

Use the end-user feedback feature to:

- Enable and customize the end-user feedback form to encourage users to provide their feedback on the help content and the underlying application.
- Configure email notifications to receive feedback reports through email at a set frequency.
- Access detailed end-user feedback report in Self Help Guidance Analytics.

Here is a GIF of how end-user feedback appears on an application:

![End_User_Feedback_new.gif](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/End_User_Feedback_new.gif?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

---

> [!WARNING]
> Note:
> 
> - All fields except the **Screenshot** field are mandatory. Mandatory fields appear with a red asterisk.
> - End users cannot submit the feedback form if they leave any mandatory field empty.

**Enable the end-user feedback feature**

Use the following steps to enable the end-user feedback feature:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

1. Click **Feedback**. ![Web_Feedback_self_help.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Web_Feedback_self_help.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!NOTE]
> Info:
> 
> By default, the end-user feedback is disabled on your account. ![Self_help_feedback_style.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_feedback_style.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

1. Enable the **Collect feedback** toggle to enable the end-user feedback feature. ![Enable_self_help_feedback_toggle.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Enable_self_help_feedback_toggle.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!NOTE]
> Info:
> 
> Once the end-user feedback is enabled, see a preview of the feedback form as shown to the end users on the left. ![Self_help_Feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_Feedback.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

**Customize end-user feedback form**

Once the end-user feedback feature is enabled, use the following steps to customize the end-user feedback form:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

1. Click **Feedback**. ![Web_Feedback_self_help.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Web_Feedback_self_help.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
2. In the **Customize** section, make the following changes:

> [!NOTE]
> Info:
> 
> All fields marked with red asterisks are mandatory.

- **Header Text** Rename the **Header Text** of the feedback form. ![Self_help_header_text.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_header_text.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!WARNING]
> Note:
> 
> - **Header Text** field is mandatory.
> - Use up to 50 characters in the **Header Text**.

- **Helper Text** Modify the **Helper Text** to help your end users understand the purpose of the feedback form. ![Self_help_helper_text.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_helper_text.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!WARNING]
> Note:
> 
> The **Helper Text** can have up to 150 characters.

- Enable or disable **Add Dropdown** When this is enabled, you can provide options to select a category within which you want your end users to submit the feedback. ![Self_help_Customize_add_dropdown_.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_Customize_add_dropdown_.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!WARNING]
> Note:
> 
> - If the **Add dropdown** toggle is enabled, the **Label** field under this section is a mandatory field. However, you can modify this label. You also have to provide options to the dropdown.
> - Add up to 5 options. It is mandatory to have at least one option. ![Self_help_customize_label.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_customize_label.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

- Enable or disable **Require email** Get your end users' email IDs by enabling this option. ![Self_help_feedback_email.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_feedback_email.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!WARNING]
> Note:
> 
> If you do not want to mandate your end users to provide email IDs, auto-capture end-user details by contacting [support@whatfix.com](mailto:support@whatfix.com?Subject=Auto-capture%20end-user%20details%20in%20the%20Self%20Help%20end-user%20feedback&Body=Hello%20team%2C%20%0A%0AI%20request%20you%20to%20kindly%20enable%20auto-capturing%20end-user%20details%20in%20the%20Self%20Help%20end-user%20feedback%20for%20my%20account.%20%0A%0AThanks%20and%20regards%2C%0A).

- Enable or disable **Allow screenshot attachment** This enables end users to give feedback along with a screenshot. ![feedback_self_help_screenshot.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/feedback_self_help_screenshot.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!WARNING]
> Note:
> 
> This field is enabled by default when end-user feedback is enabled. Choose to disable this option if you do not want your end users to add screenshots of the underlying application.

- Enable or disable **Feedback icon on closed state** Choose not to show the feedback icon in the closed state by disabling the toggle. However, it is visible in the open state. ![feedback_icon_closed_toggle.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/feedback_icon_closed_toggle.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!WARNING]
> Note:
> 
> This field is enabled by default when end-user feedback is enabled.

> [!NOTE]
> Info:
> 
> - Change the labels on the end-user feedback form by using **Custom Labels.** For more information on Custom Labels, see [Rename Custom Labels in Whatfix](/studio/docs/renaming-custom-labels-in-whatfix). ![Custom_label_self_help.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Custom_label_self_help.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
> - The changed labels reflect on the end-user feedback form. ![Self_help_enter_email.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_enter_email.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

1. Once you have customized all the required fields, customize **Email notifications** or click **Save**. ![Self_help_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_save.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

Tip:

You get an error message when saving Feedback configurations if you leave any mandatory field empty while customizing the end-user feedback form.

**Configure email notifications for end-user feedback**

Configure **Email notifications** to receive end-user feedback reports at a set frequency through email.

Use the following steps to configure email notifications:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

1. Click **Feedback**. ![Web_Feedback_self_help.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Web_Feedback_self_help.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
2. Expand the **Email notifications** section. ![email_notification.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/email_notification.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
3. Enable the **Email notifications** toggle. ![Email_self_help_enable_toggle.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Email_self_help_enable_toggle.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
4. Enter the **Recipients**' email addresses. ![Email_notifications_self_help.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Email_notifications_self_help.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!WARNING]
> Note:
> 
> - If the **Email notifications** are enabled, you must provide at least one recipient's email ID.
> - Add up to seven recipients' email IDs.

1. Select a **Frequency** in which you want to receive the email notification. ![email_notif_freq.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/email_notif_freq.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!WARNING]
> Note:
> 
> - **Daily**: Receive email notification every day at 9:30 PM IST for all the feedback received in the last 24 hours.
> - **Weekly**: Receive email notification every Monday at 9:30 PM IST for all the feedback received in the previous week.
> - **Instantly**: Receive email notification immediately after the feedback is submitted. There can be a maximum of 200 feedback per email, beyond which any additional feedback is ignored.

1. Click **Save**. ![Self_help_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_help_save.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

> [!WARNING]
> Note:
> 
> If **Email notifications** are disabled, you can access end-user feedback by navigating to the Self Help Analytics section on the Whatfix Guidance dashboard.
> 
> Use the following steps to access the Self Help Analytics:
> 
> 1. On the Whatfix Guidance dashboard, click **Guidance analytics**. ![ia_left_nav_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_guidance_analytics.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
> 2. Click **Self Help**. ![ia_dashboard_guidance_analytics_self_help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_dashboard_guidance_analytics_self_help.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
> 3. Click **Feedback**. ![DB_Click_Feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_Click_Feedback.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
> 
> In the **Feedback** section, see the detailed end-user feedback.

**Access end-user feedback in Self Help Analytics**

Access the consolidated end-user feedback report in the Self Help Analytics section on the Whatfix Guidance dashboard.

Use the following steps to access end-user feedback in Analytics:

1. On the Whatfix Guidance dashboard, click **Guidance analytics**.  

![ia_left_nav_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_guidance_analytics.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

1. In the menu, click **Self Help.** ![ia_dashboard_guidance_analytics_self_help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_dashboard_guidance_analytics_self_help.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
2. In the **Feedback** section, see the detailed end-user feedback. ![Self_Help_Feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_Help_Feedback.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)
3. The following are the various end-user feedback fields in Guidance Analytics:

- **Segment:** Name of the Self Help segment.
- **Category:** End user response to the Add dropdown field.
- **URL:** The domain URL of the application from where the feedback was given.
- **Title:** By default, this field value shows n/a.

> [!WARNING]
> Note:
> 
> This field is going to be deprecated in the near future. However, it shows historical data for the users who used end-user feedback in the beta stage.

- **Description:** Description of the issue raised by the end user.
- **Sender:** Details of the end user.
- **Date:** Date when the feedback was given.
- **Attachment:** This column contains screenshots provided by the end user. ![Self_Help_Feedback_UI.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Self_Help_Feedback_UI.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

1. Click **Export CSV** to download a CSV file of the end-user feedback. ![Export_CSV_self_help.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Export_CSV_self_help.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A20%3A34Z&se=2026-10-14T09%3A20%3A34Z&sr=c&sp=r&sig=0pY50baivNj0vCGfGhBWSywIoCOsycpJtJ0GSgDutl4%3D)

For more information, see [Self Help Analytics](/studio/docs/self-help-analytics).

## Related

- [Disable end-user feedback in Self Help](/disable-content-feedback-in-self-help.md)