---
title: "Content not showing in Explorer"
slug: "content-not-showing-in-explorer"
updated: 2025-05-06T03:58:38Z
published: 2025-05-06T03:58:38Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Content not showing in Explorer

## Issue
* You have added content to your {{variable.improved_self_help}} segment, but it does not display in Explorer when you try to access it on the application.
* {{variable.improved_self_help}} content is not displayed in the Development instance.

## Probable Causes

* Content such as Flows, Videos, and Articles, may not show up in Explorer in the Production instance when the content,
    * Is not a part of any Self Help segment.
    * Does not have proper tags attached to it.
    * Is segmented to not appear to certain users based on their user roles.

:::(Error) (Debug:)
 You must tag your content with a tag or combination of tags that are present on the page. To check which tags are loading on a particular page, you can use Whatfix's debugging commands in your browser's Developer Tools. For more information, click the following accordion:

<div class="accordion">
<div class="accordion-toggle"> Identify tags loaded on a page </div>
<div class="accordion-content">

{{snippet.identify_tags}}
    
</div>
    </div>
:::

* If this is the first time you are setting up {{variable.improved_self_help}}, content may not show up in the Development and Production instances when the conditions given in Map Stages are incorrect. 

## Suggested Solutions

* Ensure that the content is part of a segment. Content is displayed in Explorer only if it is part of a Self Help segment.
* If you are using a role tag, ensure that all your content has at least one role tag.
* Check if the content is appropriately tagged.
* Ensure that the conditions given in Map Stages are correct. For more information, see [How to add conditions in Map stages?](/studio/docs/how-are-the-visibility-rules-evaluated-while-mapping-stages){target="_blank"}

#### Check for the following criteria if you have a Smart Context enabled account.

* For static content such as Videos, Links, and Articles, each content must have the respective Page tag for it to display in Explorer on a particular page. Any content that is not tagged does not appear. For more information, see [Add Page Tags and Role Tags to content](/studio/docs/add-tags-to-content){target=`_blank`}.
* If the content needs to be part of Explorer across all segments, ensure that you are using a global tag.
{{snippet.global_tag}}
* For in-app content such as Flows, if the content is not appearing in Explorer, check if there is a Role tag or a Page tag to be added, and sign on as that user to check. For more information, see [Add Page Tags and Role Tags to content](/studio/docs/add-tags-to-content){target=`_blank`}.
* If Smart Context is enabled on your account, then the location in which content is displayed is determined by where the content was created. For example, a Flow about **Widgets** does not appear in Explorer when opened on the **Content** page.
* Ensure that the Visibility Rules of the Page tags attached to the static content are correct for the content to appear in Explorer. 

:::(Warning) (Note:)
If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Content%20not%20showing%20up%20in%20Explorer%20Help&Body=Hello%20Team%2C%0A%0AContent%20not%20showing%20up%20in%20Explorer.%20Kindly%20provide%20assistance.%0A%0AMore%20information%3A%20%0A%0AThanks%20and%20regards.){target="_blank"}.
:::

## Related

- [Static Content](/static-content.md)
- [What are In-app Created Content and Static Content?](/what-are-in-app-created-content-and-static-content.md)