---
title: "Content does not show in Self Help"
slug: "contentnotshowingupinselfhelp"
tags: ["can't find content", "content missing in self help", "irrelevant search", "self help limitations", "self help search"]
updated: 2025-09-18T05:51:02Z
published: 2025-09-18T05:51:02Z
canonical: "support.whatfix.com/contentnotshowingupinselfhelp"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Content does not show in Self Help

## Issues
* You added content to a Self Help segment, but it does not appear in the segment's [default listing](/studio/docs/add-content-to-a-self-help-segment){target=`_blank`}.
* Content does not appear in Self Help in a development instance.

## Probable Causes
* The Self Help segment contains more than 20 content items, and the additional items are not displayed.

* **Role Tag issues**: Consider the following issues that might occur if you have at least one [Role Tag](/studio/docs/what-are-tags#types-of-tags){target=`_blank`} on your dashboard.
    * Your content doesn't have a Role Tag attached to it. If you have at least one Role Tag in your account, all content is expected to have a Role Tag attached to it. Otherwise, it doesn't show to anyone.
    * Your role does not match the Role Tags attached to the content. You only see content that is relevant to you based on its attached Role Tags.
* **Page Tag issues**: The following issues might occur if your content is tagged with [Page Tags](/studio/docs/what-are-tags#types-of-tags){target=`_blank`}.
    * Your content is tagged with a Page Tag that does not include the page you are viewing the Self Help segment on.
* **Smart Context issues**: [Smart Context](/studio/docs/smart-context){target=`_blank`}, when enabled, automatically tags content created on a particular page with an [Auto Tag](/studio/docs/what-are-tags#types-of-tags){target=`_blank`}.
    * With Smart Context enabled, all content must have at least one Auto Tag attached to it. Otherwise, it doesn't appear in Self Help.
    * Your content might have an Auto Tag that does not include the page you are viewing the Self Help segment on.
    * When the application undergoes UI changes, Smart Context might not automatically capture Auto Tags for the content, causing it not to appear in the Self Help segment.
    * The application might contain iframes where Whatfix is not being evaluated. It prevents Smart Context configurations and tags from being processed, resulting in content not appearing in Self Help.


<section class="internal-notes" data-permitted-all-team-members="false" data-permitted-reader-groups="09a62ffb-e327-4e94-af93-e8f94ad27f84" data-permitted-security-groups="">
    <div class="title fr-deletable"> Debug: </div>
    <div class="content fr-inner">  
        
To check whether Smart Context is enabled on your application, use the Whatfix debugging commands in your browser's Developer Tools. 
Expand the following accordions for more details.

<div class="accordion">
<div class="accordion-toggle"> Check whether Smart Context is configured </div>
<div class="accordion-content">

{{snippet.check_smart_context}}
    
</div>
    </div>
    </div>
    </section>

<section class="internal-notes" data-permitted-all-team-members="false" data-permitted-reader-groups="09a62ffb-e327-4e94-af93-e8f94ad27f84" data-permitted-security-groups="">
    <div class="title fr-deletable"> Debug: </div>
    <div class="content fr-inner">  
        
You must tag your content with a [Tag](/studio/docs/segmentation-using-tags){target=`_blank`} or combination of Tags that are present on the page. To check which Tags are loading on a particular page, use Whatfix's debugging commands in your browser's Developer Tools. 
        
Expand the following accordions for more details.

<div class="accordion">
<div class="accordion-toggle"> Identify Tags loaded on a page </div>
<div class="accordion-content">

{{snippet.identify_tags}}
    
</div>
    </div>
    </div>
    </section>


* If it's the first time you are setting up Self Help, content might not show up in the Development and Production instances when the conditions given in [Map Stages](/studio/docs/how-are-the-visibility-rules-evaluated-while-mapping-stages){target=`_blank`} are incorrect. 

## Suggested Solutions

* Only the first 20 pieces of content in your segment, known as the [default listing](/studio/docs/add-content-to-a-self-help-segment){target=`_blank`}, are displayed to end users in the Self Help segment.
To configure the number of content displayed to end users, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Increase%20content%20display%20limit%20in%20Self%20Help&Body=Hello%20Team%2C%0A%0AKindly%20increase%20the%20content%20limit%20in%20the%20Self%20Help.%3A%20%0A%0AThanks%20and%20regards.){target="_blank"}.

* To ensure content appears in the required order, [group](/studio/docs/content-grouping-in-self-help){target=`_blank`} the content or manually reorder it within the segment.
* Ensure all content has a relevant Role Tag if your account uses Role Tags.
* Ensure your role matches the Role Tags attached to the content.
* Ensure your content is tagged with the correct Page Tag to make it visible on the required page.
* If Smart Context is enabled, ensure your content has the correct Auto Tag.
    * For in-app content such as Flows, ensure the first step targets an element present on the page where you are viewing the Self Help segment.
    * For static content such as Links, Videos, Articles, and PDFs, add the **Global-Page** tag to the content. It ensures that it shows on all pages when Smart Context is enabled. Further segment it using [Page](/studio/docs/add-tags-to-content){target=`_blank`} and [Role Tags](/studio/docs/add-tags-to-content){target=`_blank`}.
{{snippet.global_tag}}
    * If content does not appear after UI changes in the application, reselect the steps in the content to ensure Smart Context captures the correct Auto Tags.

* Ensure that the conditions given in Map Stages are correct. For more information, see [How to add conditions in Map stages?](/studio/docs/how-are-the-visibility-rules-evaluated-while-mapping-stages){target="_blank"}.

:::(Warning) (Note:)
If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Content%20not%20showing%20up%20in%20Self%20Help&Body=Hello%20Team%2C%0A%0AContent%20not%20showing%20up%20in%20Self%20Help.%20Kindly%20provide%20assistance.%0A%0AMore%20information%3A%20%0A%0AThanks%20and%20regards.){target="_blank"}.
:::

## Related

- [Tags for Segmentation](/segmentation-using-tags.md)
- [Self Help Best Practices](/self-help-best-practices.md)