---
title: "Customize the feedback form"
slug: "customize-the-feedback-form"
updated: 2026-01-15T06:38:20Z
published: 2026-01-15T06:38:20Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure feedback in Improved Self Help

Use the following steps to enable feedback and view the customization options:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)

1. Click **Feedback**.  

![sh_style_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_style_feedback.png)

## Enable or disable feedback

![sh_enable_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_enable_feedback.png)

### Default customization options for the feedback form

Click the **Customize** accordion to view the customization options. ![new_feedback_screen_for_self_help](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/new_feedback_screen_for_self_help.png)

By default, the following customizations are applied for the Feedback feature:

| Customization option | Description | Default value |
| --- | --- | --- |
| **Header Text** | The header of the feedback form | Send feedback |
| **Helper Text** | The description of the feedback form, underneath the header | Couldn't find help or having trouble with the app? Tell us what you need or the trouble you are facing. |
| **Add Dropdown** | A toggle to include feedback categories in the feedback form | Disabled |
| **Require Email** | A toggle to require end users to provide their email while submitting feedback | Disabled |
| **Allow screenshot attachment** | A toggle to enable end users to provide images in their feedback | Enabled |

Note:

With **Allow screenshot attachment** enabled, end users can either upload an image or use the **Capture screenshot** option that automatically captures the screenshot of the entire page and uploads it to Feedback.

The following GIF shows the **Captrue screenshot** functionality in action:

    ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/capture_screenshot.gif)

Info:

If you want to capture end-user details but prefer not to mandate end users to provide email IDs, you can opt to automatically capture end-user details by reaching out to [support@whatfix.com](mailto:support@whatfix.com?Subject=Auto-capture%20end-user%20details%20in%20the%20Self%20Help%20end-user%20feedback&Body=Hello%20team%2C%20%0A%0AI%20request%20you%20to%20kindly%20enable%20auto-capturing%20end-user%20details%20in%20the%20Self%20Help%20end-user%20feedback%20for%20my%20account.%20%0A%0AThanks%20and%20regards%2C%0A).

---

## Customize the feedback form

Preview the feedback form for the currently applied customizations beside the customization options. The preview updates accordingly whenever you change a customization option.

 ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/style_preview_explorer.gif) 

### Add feedback categories

To add categories to your feedback form, enable the **Add Dropdown** toggle.

- To change the text on the category dropdown, modify the text in the **Label** section.
- Enter the name of your category in the option box.
- To add another category, click **Add another option**.
- To delete a category, click the **Remove** icon next to the option you want to delete.

 ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/add_categories_feedback.gif) 

---

Once you have enabled Feedback and made all the required customizations, click **Save**. ![style_click_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/style_click_save%281%29.png)

Info:

[Publish](/studio/docs/pushing-whatfix-content-to-production) these changes to make them available for end users.