---
title: "Customize the \"No Results Found\" Text in Self Help"
slug: "customize-the-no-results-found-text-in-self-help"
updated: 2026-08-13T06:02:41Z
published: 2026-08-13T06:02:41Z
canonical: "support.whatfix.com/customize-the-no-results-found-text-in-self-help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize the "No Results Found" Text in Self Help

In Self Help, a search might return no results due to missing content on that topic or a typo in the search term.

In such cases, the following default message appears: **Sorry, No results found!**

Expand the following accordions for more details:

**Customize the default message in Old Self Help**

Use the following steps to customize the default message in Old Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)

1. Click **Support**. ![support_in_sh_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/support_in_sh_style.png)
2. Under **No Search Results**, modify the text to be displayed to end users. ![RB_DB_SH_changenoresultsmessage](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_changenoresultsmessage.png)
3. Click **Save**. ![RB_DB_SH_Clicksavesupport](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_Clicksavesupport.png)

> [!NOTE]
> Info:
> 
> Ensure that you [Publish these changes to Production](/studio/docs/pushing-whatfix-content-to-production) to make them available for end users.

**Improved Self Help**

> [!NOTE]
> Info:
> 
> Improved Self Help is a Beta feature. To enable Improved Self Help on your dashboard, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Enable%20Improved%20Self%20Help&body=Hi%20team%2C%0A%0APlease%20enable%20Improved%20Self%20Help%20for%20our%20Dashboard%0AENT%20ID%3A%0A%0ARegards%2C). Improved Self Help provides an enhanced and revamped end-user experience of the Self Help widget. Once enabled, end users see Improved Self Help instead of the Self Help widget.

Use the following steps to customize the default message in Improved Self Help:

1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png)
2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png)

1. Click **Features**. ![Improved_SH_Features.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Improved_SH_Features.png)
2. Under **No search results**, modify the text to be displayed to end users. ![SH_Chat_support_message.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Chat_support_message.png)
3. Click **Save**. ![RB_DB_SH_Clicksavesupport](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_SH_Clicksavesupport.png)

> [!NOTE]
> Info:
> 
> Ensure that you [Publish these changes to Production](/studio/docs/pushing-whatfix-content-to-production) to make them available for end users.