Exported SCORM package is not working

Issue

Exporting a SCORM package that contains flows with a specific tag (e.g., new dashboard) does not capture new flows on the dashboard.

Probable Cause

Incorrect Tags: The flows contain incorrect Tags, preventing inclusion in the export. For more information, see Tags for Segmentation.

Suggested Solutions

• Verify the Tags: Confirm that the new tags are added correctly to the flows intended for export.

• Test with Existing Tags: Export the SCORM package without the specific tag to rule out general export function issues.

• Check Tag Contents: Verify that the tags contain correct values on the Whatfix dashboard.

• Use Copied Flows as a Temporary Solution: Create copies of the affected flows and use them as the main versions. Delete the original, non-working flows.

Note:

If the issue persists, contact support@whatfix.com.