---
title: "Disable Self Help Exit Feedback Pop-up"
slug: "disable-self-help-exit-feedback"
updated: 2025-05-28T04:44:37Z
published: 2025-05-28T04:44:37Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable Self Help Exit Feedback Pop-up

By default, [Self Help](/studio/docs/what-is-self-help) displays an Exit Feedback Pop-up when end users click the close icon on the widget. The pop-up collects feedback about the end user’s experience with Self Help to help improve its overall effectiveness.

#### How is the Exit Feedback Pop-up triggered?

- The Exit Feedback Pop-up appears based on a scoring mechanism where end users earn points through interactions with Self Help. These interactions include searching, viewing content, submitting feedback, or repositioning the FAB icon on the screen.
- Once an end user reaches a certain score through these interactions, the Exit Feedback Pop-up appears when they click the close icon on the widget.
- Each end-user can see the Exit Feedback Pop-up up to three times unless they submit feedback. Once feedback is submitted, the Pop-up no longer appears.

However, you can disable the Exit Feedback Pop-up for your Self Help. When disabled, end users stop seeing the Pop-up, even if they have not reached the required score.

![SH_Exit_Feedback.gif](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Exit_Feedback.gif)

    

Use the following steps to disable the Self Help exit feedback pop-up:

1. On the Whatfix Guidance dashboard, click **Settings**. ![ia_left_nav_settings](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_settings.png)
2. Click **Advanced customisation**. ![ia_settings_advanced%20configuration](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_settings_advanced%20configuration.png)
3. Click **Technical configuration**. ![ac_tech config.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ac_tech%20config.png)
4. Click **Add preferences**. ![tech config_add prefrences.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_add%20prefrences.png)

1. Click **Self Help**. ![tech config_self help.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_self%20help.png)
2. Select the **Disable Self Help exit feedback** checkbox. ![SH_Disable_Feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Disable_Feedback.png)
3. Click **Add**. ![tech config_add button.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_add%20button.png)
4. Enable the **Disable Self Help exit feedback** toggle. ![Enable_Exit_Feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Enable_Exit_Feedback.png)
5. Click **Save**. ![tech config_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_save.png)