---
title: "Disable Self Help Search Suggest Popup"
slug: "disable-self-help-search-suggest-popup"
updated: 2024-09-06T03:41:56Z
published: 2024-09-06T03:41:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable Self Help Search Suggestions

To yield relevant results on Self Help, Whatfix uses a matching ability that suggests the right results, even when the search term is incomplete. Whatfix also suggests the right search results when the search query is misspelt or mistyped. Your end user will only see this suggestion if there is any content with an alternative search term that is mapped to Self Help. For more information, see [Understand how Search works in Self Help](/studio/docs/understand-how-search-works-in-self-help).

![2022-11-09_16-46-55](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2022-11-09_16-46-55.png)

However, if you don't want the search suggestions to show up in the Self Help, you can disable it using the following steps:

1. On the Whatfix Guidance dashboard, click **Settings**. ![ia_left_nav_settings](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_settings.png)
2. Click **Advanced customisation**. ![ia_settings_advanced%20configuration](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_settings_advanced%20configuration.png)
3. Click **Technical configuration**. ![ac_tech config.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ac_tech%20config.png)
4. Click **Add preferences**. ![tech config_add prefrences.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_add%20prefrences.png)

1. Click **Self Help**. ![tech config_self help.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_self%20help.png)
2. Select the **Self Help Search Suggest Popup Disable** checkbox. ![tech config_sh search suggest popup disable.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_sh%20search%20suggest%20popup%20disable.png)
3. Click **Add**. ![tech config_add button.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_add%20button.png)
4. Enable the **Self Help Search Suggest Popup Disable** toggle. ![tech config_toggle sh search suggest popup disable.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_toggle%20sh%20search%20suggest%20popup%20disable.png)
5. Click **Save**. ![tech config_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_save.png)