---
title: "Discrepancy in Flow completion data"
slug: "discrepancy-in-flow-completion-data"
updated: 2026-04-27T03:22:52Z
published: 2026-04-27T03:22:52Z
canonical: "support.whatfix.com/discrepancy-in-flow-completion-data"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Discrepancy in Flow completion data

### Issue

Users observe a data mismatch between Funnel Insights and Trend Insights for the same Flow.

- Trend Insights: Reports a specific number of Flow completions (for example, 51 completions).
- Funnel Insights: Shows users dropping off entirely at a specific step (for example, step 8) or indicates that no users reached the final step.

### Probable Causes

- **Optional Steps Break the Sequence**

Funnel Insights follow a sequential path. To count a user at Step N, the user must first complete Step N-1.

If a user skips an optional step, the Funnel cannot bridge them to the next step. Even if the user completes the entire Flow, the Funnel records a drop-off at the skipped step because of the broken sequence.

- **Smart Context and Auto-Skip Functionality**

When Smart Context is active, a Flow might skip steps to match the user's current page. For example, if a Flow starts at Step 3 because the user is already on Page 3, the Funnel will exclude that user because they did not complete Steps 1 and 2.

### Suggested Solutions

- **Use Trend Insights** **for Completion Totals:** For Flows with non-linear paths or optional steps, Trend Insights are the single source of truth for total completions. Create a Trend Insight filtered by the **Content Title.** This approach reflects the total number of times the **Flow Completed** event was triggered, regardless of which optional steps were skipped.
- **Reconfigure the Funnel View:** If you must use Funnel Insights to see the journey, remove the optional steps from the Funnel configuration. By only including **Mandatory** steps in the Funnel, the sequence remains unbroken for users who skip optional content, progressing to the final step.
- **Analyze Step-Specific Data:** If you need to see how many users reached a specific part of the Flow regardless of sequence, use **Trend Insights** to create a breakdown of Flow steps.

> [!WARNING]
> Note:
> 
> - Always verify if a Flow is set to "Always start from Step 1." If Smart Context is enabled and the Flow starts from a later step (for example, Step 3) based on the user's page location, they will also be excluded from a Funnel that begins at Step 1.
> - If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Discrepancy%20in%20Flow%20completion%20data&body=Hi%20team%2C%20%0A%0AI%20see%20a%20discrepancy%20in%20Flow%20completion%20data.%20Kindly%20help.%20).

Trend Insights turns your engagement-related queries, such as the number of users who have completed Flows or the number of users who have clicked the button on your Pop-up, into actionable insights.