---
title: "Download Unique Users and Engagement data"
slug: "downloading-unique-users-and-engagement-data"
updated: 2025-06-17T03:00:54Z
published: 2025-06-17T03:00:54Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Download Unique Users and Engagement data

Whatfix Analytics provides the number of users who viewed Whatfix widgets and the number of users who clicked and engaged with those widgets. For more information, see [What actions are considered as engagement?](/studio/docs/what-actions-are-considered-as-engagement)

This information appears in the Analytics Summary section at the top.

![CLMDashboard_analytics_unique_users](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/CLMDashboard_analytics_unique_users.png)

Use the information to modify the widgets, such as adjusting their position, colors, animation effects, and more, to increase the engagement rate.

          Note:

          

- To download the Unique Users and Engagement report in the New Guidance Analytics experience, see [How can I download the Most active users report?](/studio/docs/how-can-i-download-the-unique-user-engagement-data-in-the-new-guidance-analytics-experience)
- The Unique Users Viewed and Unique Users Engaged counts include the number of users who completed User Actions. For example, if five unique users completed User Actions, then the counts for Unique Users Viewed and Unique Users Engaged are also five.

---

Use the following steps to download the Unique users and engagement data:

1. On the Whatfix Guidance dashboard, click **Guidance analytics**.  

![ia_left_nav_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_guidance_analytics.png)
2. Click **Summary**.  

![summary_new_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/summary_new_guidance_analytics.png)

1. Click **Export Users**.  

![Dashboard_analytics_exportusers](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Dashboard_analytics_exportusers.png)

          Info:

          

- A ZIP file is downloaded.
- Once the file is extracted, find the information in a CSV format.

NoteDownload up to six months of Analytics data at any time.

## Related

- [Understand the Unique Users and Engagement data](/understand-the-unique-users-and-engagement-data.md)