Analytics

Yes, Analytics (which include Guidance and Product Analytics) can be disabled for a particular account. If you do not wish to capture analytics for your account, then the setting can be disabled on the Whatfix dashboard. your title goe...

No, you need not create User Actions on all domains of your application since User Actions are not domain-dependent . For example, if you create User Actions on your developer environment, it is also applied to your Production environment and Ins...

Visualize Product analytics data in the timezone of your choice. Viewing analytics data in the correct timezone has the following advantages: Improves data accuracy. Helps understand user behavior better if the data aligns with their local tim...

Whatfix sends out a consolidated email every day that contains a list of all the broken Flows in your account. All Content Creators (Editors, Content Managers, and Account Managers) can choose to receive these daily email notifications. Each email h...

Access a consolidated view of Flow failure information on the Whatfix Analytics dashboard. The default Trend Insight, Flow Failure Report, serves as a one-stop solution to track all Flow failures. The Insight gives the following information: ...

User Actions enable you to track your end users' actions and analyze their behavior on your application. They can be created like Flows, and act like invisible sensors throughout your application. To make your User Actions live on your application...

In the Self Help Analytics section, the completion rate of flows played from Self Help is calculated using the following formula:

The average time in a Funnel (both Conversion or Productivity ) is calculated based on the time taken by users to complete a series of steps in a sequence. The calculation of average time in a Funnel follows a specific approach: At step level ...

Disable Guidance and Product Analytics on specific domains or environments directly on the Whatfix dashboard without using any Advanced Customization (AC) code. Whatfix enables the addition of URL properties for domains where tracking analytics is n...

Recognizing and excluding test data is crucial to ensuring that your reports have accurate engagement data. Use the following instructions to filter test data in Analytics: On the Whatfix Guidance dashboard, click Guidance analytics . ...

Engagement refers to end-user interactions with Whatfix content. The following table lists such engagements:

No. of Times Flow Played : Number of times Flows are played via Self Help, Task List, Link, Slideshow, and more. This count doesn't necessarily mean that Flows are completed. Flow Completion Rate : Number of times Flows are completed after runni...

Whatfix Analytics' data on end-user engagement is periodically updated and available in the Analytics Dashboard. Once the event occurs, Whatfix Analytics Dashboard takes 30 minutes to update and display the data. your title goes here ...

Whatfix Analytics provides information about Flow failures and Flow exits, and it is important to understand the difference between the two. Flow Failure A Flow fails when the user is unable to use a Flow to complete a task. Flow failures could ...

When searching for content in Self Help, the results depend on the Tags (Auto Tags and Role Tags) associated with it. The following two scenarios occur when searching for content in Self Help: If all conditions for the Tags are met on a certain pa...